Lead Luxury Retail Coach & Sales Leader

kate spade new york; Amsterdam; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Inclusive working environment

Internal mobility & career progression

Volunteer day

Ambassador Programme

Learning & development opportunities

Regular social events

Equity Inclusion & Diversity programs

Employee discount

Incentive programme

Job summary

Coach, a global fashion house, seeks a Supervisor to lead the Amsterdam store sales floor, model Coach’s selling and service standards, and drive sales, clienteling, operations, and team development while championing an inclusive culture.

You will coach the team, partner with leadership on strategies, and leverage omni-channel and livestream shopping to maximize productivity. 1+ years luxury retail experience and strong English are required; POS/CRM proficiency is needed.

Qualifications

• 1+ years of retail experience, preferably in luxury retail, with supervisory or management responsibilities.
• Proven ability to lead teams and deliver results in a customer-focused retail environment.
• Current knowledge of fashion trends and market competition.
• Proficiency with POS systems, Mobile POS, and retail reporting tools; ability to operate iPad/laptop.

Responsibilities

• Create a high-energy, service-focused environment that delivers the Coach Experience.
• Model and coach selling behaviors, including team selling and servicing multiple customers.
• Partner with leadership to adapt strategies, drive category growth, and achieve financial results.
• Hold team accountable for sales and key metrics; use floor supervision to impact productivity.
• Lead omni-channel and virtual selling initiatives, including livestream shopping.
• Drive clienteling and customer data acquisition per Coach standards and legal requirements.
• Act as a trusted fashion advisor; maintain knowledge of collections, trends, and competitors.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Inspire and coach the team to exceed performance standards; provide timely, actionable feedback.
• Delegate, empower, and support career progression; foster inclusion and open dialogue.
• Take initiative on personal development; set short- and long-term goals.
• Manage daily operational tasks to Coach standards; adapt seamlessly to business needs.
• Leverage technology (Mobile POS, CRM, clienteling tools) to build relationships and drive results.
• Ensure adherence to retail policies, data privacy laws, and store upkeep requirements.
• Use retail systems and reporting tools to make informed decisions.

Skills

Team leadership

English proficiency

Fast-paced environment

Customer service

Tools

POS systems

Mobile POS

CRM

iPad/Laptop

Job description

Coach, a global fashion house, seeks a Supervisor to lead the Amsterdam store sales floor, model Coach’s selling and service standards, and drive sales, clienteling, operations, and team development while championing an inclusive culture.

You will coach the team, partner with leadership on strategies, and leverage omni-channel and livestream shopping to maximize productivity. 1+ years luxury retail experience and strong English are required; POS/CRM proficiency is needed.