Luxury Retail Supervisor & Coach

kate spade new york; Rotterdam; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Social events

Equity & Inclusion programs

Employee discount

Incentive programme

Job summary

Coach is a global fashion house known for its modern luxury customer experience. The Supervisor role sits in the store leadership team, modeling Coach’s selling and service standards while driving sales, clienteling, operations, and team development on the floor.

The successful candidate will lead by example, provide real-time coaching, and leverage omni‑channel and livestream selling to maximize productivity and profitability, all while championing an inclusive, equitable, and diverse culture.

Qualifications

• 1+ years of retail experience, preferably luxury retail, with supervisory responsibilities.
• Ability to lead teams and deliver results in a customer-focused retail environment.
• Current knowledge of fashion trends and market competition.
• Proficient with POS systems, Mobile POS, and retail reporting tools; able to operate iPad/laptop and walkie‑talkies.
• Proficient in Microsoft Office and omni-channel clienteling strategies.
• Understanding of livestream shopping operations and scheduling.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Create a high-energy, service-focused environment that delivers the Coach Experience.
• Model and coach selling behaviors, including team selling and servicing multiple customers.
• Partner with leadership to adapt strategies, drive category growth, and achieve financial results.
• Hold team accountable for sales and key metrics; use floor supervision to improve productivity.
• Lead omni-channel and virtual selling initiatives, including livestream shopping.
• Drive clienteling and customer data acquisition per Coach standards and legal requirements.
• Act as a trusted fashion advisor; maintain knowledge of collections, trends, and competitors.
• Serve as a brand ambassador locally; support social media engagement.
• Inspire and coach the team to exceed performance standards; provide timely feedback.
• Delegate, empower, and support career progression; foster inclusion and open dialogue.
• Take initiative on personal development; set short- and long-term goals.
• Manage daily operational tasks to Coach standards; adapt to business needs.
• Leverage technology (Mobile POS, CRM, clienteling tools) to build relationships and drive results.
• Ensure adherence to retail policies, data privacy laws, and store upkeep requirements.
• Use retail systems and reporting tools to make informed decisions.

Skills

Retail experience

Team leadership

Customer service

English proficiency

Tools

POS systems

Mobile POS

Retail reporting tools

Job description

Coach is a global fashion house known for its modern luxury customer experience. The Supervisor role sits in the store leadership team, modeling Coach’s selling and service standards while driving sales, clienteling, operations, and team development on the floor.

The successful candidate will lead by example, provide real-time coaching, and leverage omni‑channel and livestream selling to maximize productivity and profitability, all while championing an inclusive, equitable, and diverse culture.