Luxury Housekeeping Manager — Lead Guest Experience

Andaz; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

12 complimentary nights at Hyatt

20% discount at Hyatt outlets

Travel allowance

Complimentary business laundry

25 vacation days

Job summary

Andaz Amsterdam Prinsengracht is seeking a passionate Housekeeping Manager to lead our team and deliver the luxury experience our guests expect. You will oversee room and public area standards, conduct inspections, and partner with Front Office, Engineering and other departments to craft seamless stays.

With at least 2 years in a luxury hotel leadership role, you bring English fluency, strong organizational skills, and a hands-on, coaching style.

Qualifications

• At least 2 years leadership experience in luxury hotel housekeeping.
• Strong operational housekeeping knowledge and ability to train staff.
• Fluent English; Dutch language skills are a plus.
• EU/EEA passport or valid work permit required; visa sponsorship not provided.

Responsibilities

• Ensure Hyatt service standards and procedures are followed, delivering exceptional guest service.
• Ensure rooms and public areas reflect Andaz Amsterdam Prinsengracht luxury standards and personality.
• Conduct room inspections, including VIP arrivals and stay-overs, maintaining high quality.
• Collaborate with Front Office, Engineering, and other departments to create seamless guest journeys.
• Coordinate maintenance requests and maintain accurate records.
• Monitor guest feedback and online reviews to elevate experiences.
• Prepare schedules and attendance records for optimal productivity.
• Support recruitment, onboarding, training, and development of Housekeeping staff.

Skills

People leadership

Operational housekeeping

English communication

Flexibility

Education

Hospitality degree or related

Job description

Andaz Amsterdam Prinsengracht is seeking a passionate Housekeeping Manager to lead our team and deliver the luxury experience our guests expect. You will oversee room and public area standards, conduct inspections, and partner with Front Office, Engineering and other departments to craft seamless stays.

With at least 2 years in a luxury hotel leadership role, you bring English fluency, strong organizational skills, and a hands-on, coaching style.