Luxury Housekeeping Leader: Elevate Guest Experiences

Hyatt Hotels Corporation; Netherlands; Remote; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Complimentary Hyatt nights

Staff discounts

Travel allowance

Business laundry service

25 vacation days

Job summary

Andaz Amsterdam Prinsengracht, part of the Hyatt family, is seeking a passionate Housekeeping Manager to lead the team and deliver luxury, locally inspired guest experiences.

Responsibilities include maintaining Hyatt standards, coordinating with Front Office and Engineering, conducting inspections, and developing staff through coaching and training.

Qualifications

• Minimum 2 years of leadership experience in luxury hotels.
• Excellent English communication; Dutch is a plus.
• Strong organizational and project management skills.
• Degree in Hospitality, Tourism, or related field, or equivalent experience.

Responsibilities

• Lead housekeeping team to Hyatt service standards and guest satisfaction.
• Ensure rooms and public areas reflect Andaz luxury style.
• Perform room inspections including VIP arrivals.
• Coordinate with Front Office, Engineering and other departments.
• Communicate with Front Office about arrivals and special requests.
• Oversee scheduling, attendance, and stock control.
• Coach and develop housekeeping colleagues.
• Lead team briefings and foster an inclusive culture.

Skills

Leadership

English

Dutch

Organizational skills

Project management

Education

Hospitality degree

Job description

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Ready to create unforgettable experiences?

At Andaz Amsterdam Prinsengracht, we are looking for a passionate and inspiring Housekeeping Manager to lead our Housekeeping team and help create a luxury lifestyle experience that feels personal, welcoming, and distinctly local.

Your MINDSET

• You are a natural people leader who inspires, coaches, and motivates your team every day;
• You thrive in a dynamic and fast-paced environment and lead by example;
• You have a passion for creating exceptional guest experiences and understand that luxury is found in the details;
• You are hands-on, proactive, and not afraid to roll up your sleeves when needed;
• You approach challenges with creativity and a solution-oriented mindset;
• You build strong relationships across departments and enjoy working collaboratively;
• You embrace the unique spirit of Andaz and love bringing personality, authenticity, and individuality to everything you do.

What does the ROLE entail?

Your responsibilities will include, but are not limited to:

• Ensuring the team consistently delivers Hyatt service standards and procedures while fulfilling the brand promise and providing exceptional guest service;
• Ensuring every guest room and public area reflects the unique style, luxury standards, and personality of Andaz Amsterdam Prinsengracht;
• Conducting room inspections, including VIP arrivals and stay-over rooms, ensuring the highest quality standards are consistently maintained;
• Working closely with Front Office, Engineering, and other departments to create seamless and personalized guest journeys;
• Liaising with the Front Office regarding expected arrivals, early arrivals, VIP guests, room moves, turndown service, group arrivals, and special requests, while ensuring all information is properly communicated to the Housekeeping team;
• Coordinating maintenance requests, communicating with the Engineering Department, and maintaining accurate records;
• Monitoring guest feedback and online reviews, taking ownership of opportunities to elevate the guest experience;
• Preparing schedules and attendance records while ensuring optimal departmental productivity;
• Supporting the recruitment, onboarding, training, and development of Housekeeping colleagues through regular coaching, feedback, and performance reviews;
• Monitoring and controlling purchasing processes and maintaining effective stock control;
• Leading inspiring team briefings and creating an engaging, positive team culture built on care, inclusion, and excellence.

What's in it for YOU?

At Andaz Amsterdam Prinsengracht, you'll become part of a team that celebrates individuality, creativity, and genuine human connection. We believe that when our colleagues thrive, our guests do too.

• An entry into the Hyatt family, a place where we care for people so they can be their best;
• 12 complimentary nights at Hyatt hotels worldwide every year;
• 20% discount at Hyatt food and beverage outlets;
• Travel allowance starting from a distance of 5 kilometers from the hotel;
• Complimentary business laundry service;
• 25 vacation days per year.

Development

"Careers at Hyatt don't have to follow a traditional career ladder. Instead, they can be customized and adapted to an employee's individual circumstances and take the form of a career lattice."

• Opportunities for international working experience and future international transfers within Hyatt;
• A personalized development plan to help you reach your full potential;
• Access to a wide range of learning and development tools through Hyatt Learning, including e-learning courses, classroom training, leadership programs, and professional development workshops.

Diversity

"Inclusion and diversity are at the core of our purpose, and we are deeply committed to creating a culture of opportunity for all."

• Become part of an international team representing more than 15 nationalities;
• A strong focus on Diversity, Equity & Inclusion through employee resource groups such as HyPride and Women@Hyatt, as well as workshops and training programs.

Qualifications

Your EXPERIENCE

• At least 2 years of leadership experience, ideally as an Assistant Housekeeping Manager or Housekeeping Manager within a luxury hotel environment;
• Strong operational Housekeeping experience and knowledge, with the ability to train, coach, and develop colleagues;
• Excellent communication skills in English; Dutch language skills are a plus;
• A degree in Hospitality, Tourism, or a related field, or equivalent professional experience;
• A flexible approach and the ability to adapt your schedule according to operational needs;
• Strong organizational, administrative, and project management skills;
• A genuine passion for luxury hospitality and creating memorable guest experiences;
• Legally authorized to work in the Netherlands, holding an EU/EEA passport or a valid work permit (please note that we do not provide visa or work permit sponsorship).

Are WE what YOU are looking for?

If the answer is YES, we'd love to hear from you!

Send us your CV and tell us why Andaz Amsterdam Prinsengracht is the perfect next step in your career.

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