Luxury Front Office Intern — Guest Experience Maestro

Minor Hotels Europe & Americas; Amsterdam; On-site; EUR 7,600 - 9,100; Part time

Benefits offered by this job

Training program

Employee discounts

Job summary

Tivoli Doelen Amsterdam, part of Tivoli Hotels & Resorts, invites hospitality students for a Front Office internship in Amsterdam. You will learn luxury hotel operations, guest relations, and up-selling in a boutique environment.

You must be enrolled in an educational program and share a passion for service. The internship offers training through Minor Hotels University Northern Europe, plus employee discounts and accommodation options.

Qualifications

• You are actively enrolled in an educational institution throughout the internship period.
• You have a genuine passion for hospitality and guest service.
• You are positive, approachable, and enjoy working as part of a team.
• You feel confident interacting with international guests from diverse backgrounds.
• You have excellent English communication skills, both spoken and written; additionally language skills are a plus.
• You are flexible, attentive to detail, and eager to learn.
• You are committed to creating memorable experiences for every guest.

Responsibilities

• Welcome guests with warmth and professionalism.
• Perform check-in and check-out procedures independently after your training period.
• Handle reservations, guest requests, and administrative Front Office tasks.
• Provide tailored recommendations and local insights to international travellers.
• Develop skills in upselling, problem-solving, and service recovery.
• Work closely with colleagues across departments to ensure a seamless guest experience.
• Contribute to an atmosphere where every guest feels genuinely cared for.

Job description

Tivoli Doelen Amsterdam, part of Tivoli Hotels & Resorts, invites hospitality students for a Front Office internship in Amsterdam. You will learn luxury hotel operations, guest relations, and up-selling in a boutique environment.

You must be enrolled in an educational program and share a passion for service. The internship offers training through Minor Hotels University Northern Europe, plus employee discounts and accommodation options.