Client Advisor - Roermond Outlet

LVMH; Nederland; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Fendi Maison in the Netherlands seeks a Concierge Client Advisor to deliver an extraordinary luxury experience, promoting Fendi history, craftmanship, and materials. You will lead sales, upsell across categories, and nurture a loyal customer base with CRM tools.

You will operate the store system, manage stock, and uphold brand standards. Fluency in English and German, strong selling and communication skills, and a sharp eye for fashion and luxury are essential.

Qualifications

• Previous client-facing experience in retail or hospitality preferred.
• Strong selling and communication skills are essential.
• Fluent English and German required; knowledge of luxury brands a plus.

Responsibilities

• Lead individual sales and achieve targets and KPI.
• Engage in upselling, cross-selling and multi-selling across all product categories.
• Manage client relationships and deliver high-quality service with a personal touch.
• Operate the store's retail management system for stock and customer data.
• Support inventory accuracy and display, following company guidelines.

Skills

Fluent English

Fluent German

Selling skills

Communication skills

Client-facing experience

Organization

Brand luxury awareness

Tools

Retail management system

Job description

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job responsibilities

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintaining the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.