Luxury Boutique Assistant - Client Experience & Sales

Richemont Iberia SL; Amsterdam; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cartier in Amsterdam seeks a Boutique Assistant to welcome clients, support sales, and help maintain an impeccable boutique environment. You will be based in one of our Amsterdam locations, collaborating with experienced colleagues to ensure a smooth, luxurious client journey.

Role includes assisting with client services, gift wrapping, quick services, and fragrance sales, while supporting local boutique activations and events. Fluency in English is required; Dutch is a plus.

Responsibilities

• Welcome and greet clients upon their arrival in the boutique
• Support in managing the waiting time, providing information and storytelling about the Maison and the boutique, and making sure the clients are being taken care of
• Support in ensuring the Boutique’s environment is impeccable from the boutique’s set up and set down
• Responsible in managing, ordering and daily replenishment of floor supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
• Responsible for the onboarding of new BA interns
• Targeted on waiting time, welcoming and grooming of the team Barometer
• Assist the team throughout the sales managing gift wrapping, assisting discreetly with various tasks as needed
• Assist the team with client services, such as executing quick services as needed (cordon change, shining etc.)
• Assist the team by selling fragrances
• Responsible for supporting SA to elevate their client experience by informing them about local events during daily briefs, proactively checking what client could be interested in.
• Contact with the CRM team to understand and support the team with their gifting strategy
• Support boutique activation campaign like Easter, Mother’s Day etc…

Job description

Cartier in Amsterdam seeks a Boutique Assistant to welcome clients, support sales, and help maintain an impeccable boutique environment. You will be based in one of our Amsterdam locations, collaborating with experienced colleagues to ensure a smooth, luxurious client journey.

Role includes assisting with client services, gift wrapping, quick services, and fragrance sales, while supporting local boutique activations and events. Fluency in English is required; Dutch is a plus.