Logistics & Delivery Advisor

Boeva Tech; Amsterdam; Hybrid; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Paid training

Hybrid working model

Relocation package

Job summary

Boeva Tech is recruiting for a Dutch Logistics & Delivery Advisor based in Sofia, with relocation support and a hybrid work model combining on-site and remote duties. You will handle customer inquiries in Dutch and English, support order tracking, scheduling, and issue resolution to ensure a seamless delivery experience.

The role emphasizes strong communication, problem-solving, and documentation skills, with a focus on customer satisfaction and coordination with delivery partners across Europe.

Qualifications

• Dutch: C1 level or higher.
• English: B2 level or higher.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask.
• Previous customer service or logistics experience is an advantage but not required.

Responsibilities

• Handle inbound customer inquiries via phone and email in Dutch and English.
• Assist customers with order tracking, delivery updates, rescheduling, and logistics-related requests.
• Coordinate with delivery partners to ensure timely and efficient service.
• Resolve customer concerns professionally while maintaining a high level of satisfaction.
• Accurately document customer interactions and solutions using internal systems.

Skills

Dutch language proficiency

English language proficiency

Communication skills

Problem-solving

Attention to detail

Multitasking

Job description

Dutch Logistics & Delivery Advisor – Relocation Package Included

Location: Sofia, Bulgaria
Start Date: 25/09

Work Model: Hybrid (On-site + Remote)

About the Role

Are you a customer-focused problem solver with excellent Dutch and English skills? Looking for an international career opportunity with relocation support? Join our Logistics & Delivery team in Sofia and play a key role in ensuring a seamless delivery experience for customers across Europe.

As a Logistics & Delivery Advisor, you'll be the first point of contact for customers via phone and email, helping with delivery tracking, scheduling, and issue resolution while delivering an outstanding customer experience.

Your Responsibilities

• Handle inbound customer inquiries via phone and email in Dutch and English.

• Assist customers with order tracking, delivery updates, rescheduling, and logistics-related requests.

• Coordinate with delivery partners to ensure timely and efficient service.

• Resolve customer concerns professionally while maintaining a high level of satisfaction.

• Accurately document customer interactions and solutions using internal systems.

What We're Looking For

• Dutch: C1 level or higher.

• English: B2 level or higher.

• Excellent communication and problem-solving skills.

• Strong attention to detail and ability to multitask.

• Previous customer service or logistics experience is an advantage but not required.

• Availability to work Monday–Saturday, on rotating shifts between 08:00 and 21:00.

Salary & Benefits

Gross Monthly Salary

• Paid Training: 3 weeks.

• Hybrid working model after onboarding.

• International and supportive work environment with career development opportunities.

Relocation Package

Relocation Bonus from abroad to Sofia: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs21

Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

Flight Tickets
Covered - we handle your travel to Sofia

Internal relocation package

Within Bulgaria: Relocation Bonus: €750 Gross (paid in 2 instalments) - to support relocation and initial rent costs
21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Transport Covered - we handle your travel to Sofia

Working Schedule

• Monday – Saturday

• Rotating shifts between 08:00 and 21:00

• Two rotating days off according to the schedule.

Why Join Us?

• Join a stable international company with excellent growth opportunities.

• Receive comprehensive paid training before you start.

• Benefit from one of the strongest relocation packages available in Bulgaria.

• Work in a multicultural environment where your language skills are highly valued.

• Build your career in customer service and logistics while enjoying life in vibrant Sofia.