Logistics Customer Success & Transport Planner

American President Lines; Roosendaal; Hybrid; EUR 32,000 - 43,000; Full time

Benefits offered by this job

8% holiday pay

Travel allowance

Home working options

CEVAfit program

CEVA Academy

Job summary

CEVA Logistics in Roosendaal seeks a Customer Service & Transport Representative to support order processing and maintain KPI reporting. You will ensure smooth planning between warehouse teams and transporters and serve as the first point of contact for customers.

Key tasks include handling orders, managing customer data, and monitoring carrier performance. A logistics diploma and English proficiency are preferred; hybrid work and standard hours apply.

Qualifications

• MBO / HBO diploma in Logistics.
• Experience with WMS and TMS.
• Proficient in Excel for analytics.
• Good command of English in spoken and written form.

Responsibilities

• Monitor order handling by the warehouse team.
• Prepare, process and check required documents according to guidelines.
• Manage administration of customer data and KPIs.
• Inform customers with correct and timely information and maintain contact.
• Coordinate outbound planning and carrier follow-up.

Skills

Customer service

WMS

TMS

Excel analytics

Education

MBO / HBO diploma in Logistics

Tools

WMS

TMS

Excel

Job description

CEVA Logistics in Roosendaal seeks a Customer Service & Transport Representative to support order processing and maintain KPI reporting. You will ensure smooth planning between warehouse teams and transporters and serve as the first point of contact for customers.

Key tasks include handling orders, managing customer data, and monitoring carrier performance. A logistics diploma and English proficiency are preferred; hybrid work and standard hours apply.