Learning & Performance Coach for Student Support

Check.; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Learning budget €2000

Free lunch and drinks

HQ amenities

NS Businesscard upgrade option

Check Credits for local travel

Job summary

Check is seeking a Learning & Performance Specialist to own the onboarding and continuous development of the Support team. You will design onboarding, create practical training sessions, and develop materials such as playbooks and e-learning content.

You will coach agents, monitor quality, and translate feedback into targeted improvements. You’ll collaborate with Support Leads to set quality standards, ensure up-to-date product knowledge, and measure impact of learning initiatives.

Qualifications

• 1–3 years in learning and development, QA, coaching, or a similar role.
• Experience designing and delivering onboarding or training programmes.
• Engaging facilitation style with a young, ambitious student workforce.
• Ability to give clear, constructive and motivating feedback.
• Data-driven mindset to turn performance insights into practical improvements.
• Strong organizational skills in an environment with changing schedules.
• Excellent written and verbal communication in Dutch and English.
• Hands-on attitude: creating content, delivering training and coaching people directly.

Responsibilities

• Own and continuously improve the onboarding programme for new Support Agents.
• Design and facilitate practical training sessions, workshops and refresher courses.
• Create learning materials, playbooks, knowledge articles and e-learning content.
• Help students become confident and productive within a short period of time.
• Monitor conversations and cases to assess quality and identify development opportunities.
• Translate customer feedback, performance data and recurring mistakes into targeted coaching and training.
• Conduct individual and group coaching sessions for Support Agents.
• Work closely with Support Leads to set quality standards and improve team performance.
• Help agents stay up to date with changes to products, processes and policies.
• Measure the impact of learning initiatives and continuously improve your approach.
• Build a learning culture in which feedback, ownership and development are part of everyday work.

Skills

Learning & development

Coaching

Quality assurance

Training design

Onboarding design

Dutch & English

Student workforce

Job description

Check is seeking a Learning & Performance Specialist to own the onboarding and continuous development of the Support team. You will design onboarding, create practical training sessions, and develop materials such as playbooks and e-learning content.

You will coach agents, monitor quality, and translate feedback into targeted improvements. You’ll collaborate with Support Leads to set quality standards, ensure up-to-date product knowledge, and measure impact of learning initiatives.