Learning & Development Operations specialist

Russell Tobin; Noord-Holland; On-site; EUR 60,000 - 90,000; Full time

Job summary

Russell Tobin is seeking a Learning & Development Operations specialist for a 6-month contract in the Netherlands. You will manage end-to-end delivery of L&D programmes, maintain the LMS, and produce analytics to measure impact.

The role requires coordinating instructor-led and virtual sessions, partnering with HR, People Ops, Tech, and business stakeholders to deliver scalable learning solutions. 3-8 years of experience in Learning & Development Operations or related fields is required, with

Qualifications

• Experience in Learning Operations and end-to-end programme management.
• Experience supporting learning programmes and learning technologies.
• Strong data quality management and learning reporting.
• Experience with LMS administration, user management, and content creation.
• Ability to coordinate logistics for instructor-led and virtual sessions.

Responsibilities

• Manage end-to-end operational delivery of L&D programmes and continuous improvement.
• Administer and maintain the LMS: course setup, enrolment, content management, user support, data integrity.
• Produce learning metrics, dashboards and reports to monitor performance and impact.
• Coordinate instructor-led and virtual sessions: scheduling, logistics, communications, attendance, post-session admin.
• Collaborate with HR, People Ops, Tech, and stakeholders to deliver scalable learning solutions.

Skills

Learning Operations

Programme management

LMS administration

Data & Reporting

Stakeholder management

Process improvement

Attention to detail

Learning lifecycle management

Tools

LMS

Excel

Job description

PLEASE READ THE JOB DESCRIPTION CAREFULLY BEFORE APPLYING, IF THIS ALIGNS PERFECTLY.

Role

Learning & Development Operations specialist

Experience

3-8 years only

Type

Contract - 6 Months

Responsibilities

• Manage the end-to-end operational delivery of learning and development programmes, ensuring seamless planning, execution, and continuous improvement.
• Administer and maintain the Learning Management System (LMS), including course set up, learner enrolment, content management, user support, and data integrity.
• Produce and analyse learning metrics, dashboards, and reports to monitor programme performance, learner engagement, and business impact.
• Coordinate instructor-led and virtual learning sessions, managing scheduling, logistics, learner communications, attendance, and post-session administration.
• Partner with Learning & Development, People Operations, HR, Technology, and business stakeholders to deliver scalable, high-quality learning solutions while ensuring operational excellence.
• Work closely with the Global Onboarding team to ensure the coordination of the onboarding process for new starters is effective and as seamless as possible.
• Identify opportunities to streamline processes, standardise workflows, and implement automation to improve operational efficiency and learner experience.
• Onboard, collaborate and provide ongoing support to our external learning providers and facilitators by coordinating operational requirements, system access, and session setup.
• Support the implementation, testing, and optimisation of learning technologies, system enhancements, and new operational processes.
• Develop and maintain operational documentation, standard operating procedures, and knowledge resources to support consistency and scalability.
• Provide operational support for learning projects, change initiatives, and continuous improvement activities, ensuring timely delivery against agreed objectives.
• Act as the first point of contact for learning operations queries, resolving system and programme issues while delivering a high standard of support to learners, facilitators, and stakeholders.

Communications

Learning & Development: Cooperation, Persuasion and Information (Continuous) Product Owners : Cooperation, Persuasion and Information (Continuous) People Tech: Cooperation, Persuasion and Information (Infrequent) HRBPS, HRD and PMO: Cooperation, Persuasion and Information (Continuous) Global Onboarding : Cooperation, Persuasion and Information (Frequent) Subject Matter Experts: Cooperation, Persuasion and Information (Frequent) Workplace Services: Cooperation, Persuasion and Information (Frequent) External Learning Vendors: Cooperation, Persuasion and Information (Frequent)

Knowledge and Skills

Level of Education

3+ years' experience in Learning & Development Operations, Talent Development, HR Operations, or a related People function, with hands‑on experience supporting learning programmes and learning technologies.

Requirements of Special Knowledge/Skills

• Learning Operations
• E2E programme management; Learning administration, event scheduling and logistics
• Operational excellence; Process improvement, documentation, attention to detail & problem solving
• Learning lifecycle management
• Learning Systems
• Learning Management System (LMS) administration; User management, course & content creation
• Troubleshooting LMS issues
• Data quality management
• Data & Reporting advanced Microsoft Excel
• Learning reporting
• Data analysis KPI tracking
• Stakeholder Management cross‑functional collaboration
• Strong stakeholder communication & expectation management
• Managing competing priorities
• Customer service mindset

NOTE

No sponsorship supported. Only candidates with valid work permit in Netherlands.