Lead Production Supervisor – IT & Ops Excellence

World Wide Technology; Schiphol; On-site; EUR 52,000 - 74,000; Full time

Job summary

World Wide Technology (WWT) is looking for a Production Supervisor to lead a team of associates and technicians to meet customer demand. You will delegate day-to-day tasks, monitor safety, quality, and attendance, and drive continuous improvement across shifts.

The role requires at least 5 years in a related field, IT technical experience, and strong collaboration with cross‑functional teams to resolve production issues and optimize performance.

Qualifications

• Minimum 5 years progressive experience in a related field.
• IT technical experience.
• Ability to log accurate data and maintain documentation.
• Knowledge of ordering, shipping and warehousing materials to support production.
• Continuous improvement mindset.

Responsibilities

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Ensure that the operational staff is qualified and adequately trained
• Research customer impacting issues at a level to be able to provide root cause and corrective action
• Effectively collaborate with cross functional teams to elevate issue resolution, share production status, and other instances as required by the business and daily goals
• Facilitate a fair and effective hiring process as required
• Execution on customer driven requirements
• Leading and developing a team of full‑time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
• Executes leadership activities (One on Ones, Employee Reviews, etc.)
• Evaluates team members' performance and provides feedback
• Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
• Promotes trust and HPT through coaching, appreciation, and recognition.
• Takes proactive steps to ensure best practices are shared across all shifts and among the department
• Drives the training and integration of their team, while motivating and inspiring forward progress
• Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
• Participates in recruitment activities for their perspective teams

Skills

Leadership

Team supervision

Production planning

Quality control

Root cause analysis

IT technical experience

Job description

World Wide Technology (WWT) is looking for a Production Supervisor to lead a team of associates and technicians to meet customer demand. You will delegate day-to-day tasks, monitor safety, quality, and attendance, and drive continuous improvement across shifts.

The role requires at least 5 years in a related field, IT technical experience, and strong collaboration with cross‑functional teams to resolve production issues and optimize performance.