Production Supervisor

World Wide Technology; Schiphol; On-site; EUR 52,000 - 74,000; Full time

Job summary

World Wide Technology (WWT) is looking for a Production Supervisor to lead a team of associates and technicians to meet customer demand. You will delegate day-to-day tasks, monitor safety, quality, and attendance, and drive continuous improvement across shifts.

The role requires at least 5 years in a related field, IT technical experience, and strong collaboration with cross‑functional teams to resolve production issues and optimize performance.

Qualifications

• Minimum 5 years progressive experience in a related field.
• IT technical experience.
• Ability to log accurate data and maintain documentation.
• Knowledge of ordering, shipping and warehousing materials to support production.
• Continuous improvement mindset.

Responsibilities

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Ensure that the operational staff is qualified and adequately trained
• Research customer impacting issues at a level to be able to provide root cause and corrective action
• Effectively collaborate with cross functional teams to elevate issue resolution, share production status, and other instances as required by the business and daily goals
• Facilitate a fair and effective hiring process as required
• Execution on customer driven requirements
• Leading and developing a team of full‑time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
• Executes leadership activities (One on Ones, Employee Reviews, etc.)
• Evaluates team members' performance and provides feedback
• Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
• Promotes trust and HPT through coaching, appreciation, and recognition.
• Takes proactive steps to ensure best practices are shared across all shifts and among the department
• Drives the training and integration of their team, while motivating and inspiring forward progress
• Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
• Participates in recruitment activities for their perspective teams

Skills

Leadership

Team supervision

Production planning

Quality control

Root cause analysis

IT technical experience

Job description

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world‑class partnerships to help public and private sector organisations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state‑of‑the‑art hardware and software - WWT enables clients and partners to conceptualise, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognised by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all.

Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day‑to‑day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training/direction, coaching and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.

Responsibilities

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Ensure that the operational staff is qualified and adequately trained
• Research customer impacting issues at a level to be able to provide root cause and corrective action
• Effectively collaborate with cross functional teams to elevate issue resolution, share production status, and other instances as required by the business and daily goals
• Facilitate a fair and effective hiring process as required
• Execution on customer driven requirements
• Leading and developing a team of full‑time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
• Executes leadership activities (One on Ones, Employee Reviews, etc.)
• Evaluates team members' performance and provides feedback
• Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
• Promotes trust and HPT through coaching, appreciation, and recognition.
• Takes proactive steps to ensure best practices are shared across all shifts and among the department
• Drives the training and integration of their team, while motivating and inspiring forward progress
• Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
• Participates in recruitment activities for their perspective teams

Experience Required

• A minimum of 5 years' progressive experience in a related field
• IT Technical Experience.
• Listens to others, confirming understanding of the content and recognizing non‑verbal cues and underlying messages
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly
• Demonstrates knowledge of the processes for ordering, shipping and warehousing materials to support production and satisfy demand
• Continuously seeks new ways of working to make processes run smoother and faster
• Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met
• Actively controls and structures use of time to most effectively accomplish work, projects and goals
• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions

Please note: At this time, we are only considering candidates who are already residing in the Netherlands and are legally authorized to work in the Netherlands. We are unable to provide visa sponsorship for this position.

Equal opportunities:

We strive to create an environment where all employees are empowered to succeed based on their skill, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!