Lead, Customer Service Team — Drive Excellence

AgriHolland Academy; Enkhuizen; Remote; EUR 44,000 - 61,000; Full time

Benefits offered by this job

Great to Grow development program

Laptop and mobile phone

Retirement plan

Commuting reimbursement

Remote work allowance

25 vacation days

Job summary

Enza Zaden in Enkhuizen seeks a Team Lead Customer Service to guide a 5–7 person team, improving order-to-cash processes, service levels, and cross‑functional collaboration. You will drive development plans, set performance goals, and deliver strong customer outcomes in a global seed business.

Ideal candidates have a bachelor’s degree related to business or supply chain, 3+ years in team leadership, and fluency in Dutch and English to engage internal stakeholders and customers worldwide.

Qualifications

• Bachelor's degree in Business, Economics, Supply Chain, or related field.
• At least 3 years of experience leading teams in customer service or supply chain.
• Experience with service level management, KPI reporting and continuous improvement.
• Understanding of operational processes in international business.
• Excellent communication in Dutch and English.

Responsibilities

• Lead, coach, and develop a team of 5–7 Customer Service Specialists.
• Set goals, conduct performance reviews, and support development plans.
• Ensure execution of order-to-cash processes and deliveries.
• Monitor KPIs, collect customer feedback, and drive improvements.
• Collaborate with Supply Chain, Sales, Logistics, and other stakeholders.
• Lead change and improvements to enhance satisfaction and efficiency.

Skills

Team leadership

KPI reporting

Continuous improvement

Stakeholder management

Dutch & English communication

Education

Bachelor's degree in Business/ Economics/ Supply Chain

Job description

Enza Zaden in Enkhuizen seeks a Team Lead Customer Service to guide a 5–7 person team, improving order-to-cash processes, service levels, and cross‑functional collaboration. You will drive development plans, set performance goals, and deliver strong customer outcomes in a global seed business.

Ideal candidates have a bachelor’s degree related to business or supply chain, 3+ years in team leadership, and fluency in Dutch and English to engage internal stakeholders and customers worldwide.