Team Lead Customer Services (HQ)

Enza Zaden Services B.V.; Enkhuizen; Híbrido; EUR 44.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary range €3,984–€5,500 per month

8.33% vacation allowance

Annual bonus 10%

25 vacation days

Laptop provided

Mobile phone provided

Retirement plan

Commuting reimbursement

Remote work allowance

Great to Grow program

Staff events

Descripción de la vacante

Enza Zaden is seeking a Team Lead Customer Service to guide a small team of 5-7 specialists, drive service excellence, and partner with Supply Chain, Sales, Logistics and CS to improve processes.

You will set goals, review performance, manage order-to-cash, monitor KPIs, and promote a one-team culture that boosts customer satisfaction and operational efficiency.

Formación

• Bachelor's degree in a related field
• At least 3 years leading Customer Service teams
• Experience with service level management and KPI reporting
• Fluent Dutch and English

Responsabilidades

• Lead and develop a team of 5-7 Customer Service Specialists
• Set goals and conduct performance reviews
• Ensure order-to-cash and deliveries meet standards
• Monitor KPIs and drive continuous improvement
• Collaborate with internal stakeholders for efficient operations
• Drive change and improve customer satisfaction

Conocimientos

Team leadership

Coaching

KPI reporting

Service level management

Dutch & English

Continuous improvement

Relationship building

Stakeholder management

Educación

Bachelor's degree

Supply Chain

Business/Economics

Herramientas

CRM software

ERP systems

Descripción del empleo

A great customer experience starts with strong leadership behind the scenes. As Team Lead Customer Service, you will guide and develop a team of Customer Service Specialists while driving service excellence across the entire customer journey. Working at the heart of a global seed business, you will have the opportunity to improve processes, strengthen collaboration across departments, and make a direct impact on customer satisfaction, operational performance, and team success.

Make a difference as Team Lead Customer Service As Team Lead Customer Service, you will play a key role in delivering a seamless customer experience while leading and developing a team of approx 7 Customer Service Specialists.

Working closely with the Customer Service Manager, your fellow Team Lead, and stakeholders across Supply Chain, Sales, Logistics, and Customer Service, you will ensure smooth order handling, high service levels, and continuous process improvement.

You will help build a one-team culture that removes barriers, strengthens collaboration, and enables the team to perform at its best.

Your work directly impacts customer satisfaction, operational efficiency, and the quality of service Enza Zaden provides to customers around the world.

In this role, your work will include:

• Leading, coaching, and developing a team of 5-7 Customer Service Specialists to create a high-performing and engaged team
• Setting goals, conducting performance reviews, and supporting individual development plans to unlock talent and growth
• Ensuring excellent execution of customer service processes, including order-to-cash activities and commercial and non-commercial deliveries
• Monitoring and improving service performance through KPIs, customer feedback, complaint analysis, and continuous improvement initiatives
• Building strong relationships with internal stakeholders, key customers, and partners to ensure efficient and effective collaboration
• Driving change, challenging existing ways of working, and leading improvement projects that enhance customer satisfaction and operational efficiency

What you bring as our future colleague

• A bachelor's degree, preferably in Business, Economics, Supply Chain, or a related field
• At least 3 years of experience leading teams within Customer Service, Supply Chain, Sales Operations, or a similar customer-focused environment
• Experience working with service level management, KPI reporting, and continuous improvement initiatives
• A strong understanding of operational processes and customer support within an international business environment
• Excellent communication skills in both Dutch and English
• A proactive, results-driven mindset with the ability to engage teams, drive change, and improve performance

Enza Zaden as your employer

Enza Zaden is an international family-owned company that has been developing innovative vegetable varieties since 1938. Together with more than 3,300 colleagues worldwide, we work on vegetable seeds with better flavor, higher yields and strong resistances. We do this from our mission: “Breeding to feed the world.” Every day, more than 480 million people eat vegetables grown from our seeds, and that is something we are very proud of. We are passionate about our work and care about one another. Good ideas are given room to grow and together we keep moving forward. This is how we continue to grow and innovate, both as a company and as colleagues.

What you can expect from us

We believe it is important that you can grow in your work and feel good about what you do. That is why we invest in your development, well-being, and job satisfaction. Through our Great to Grow development program, our focus on vitality, and activities that bring colleagues together, we create a work environment where you can keep learning and contribute with energy and enjoyment.

You can also count on:

• A position for 38 hours per week
• A gross monthly salary between €3,984 and €5,500 (Scale 8, Collective Labor Agreement for Vegetable Seed Companies), based on a full-time workweek of 38 hours and aligned with your knowledge and experience
• 8.33% vacation allowance and an attractive annual bonus program of 10% of your annual salary, depending on your job level and company performance
• 25 vacation days, the option to purchase additional vacation days, and one paid vitality day per year, with extra vacation days granted as you get older
• A laptop and mobile phone provided by Enza Zaden
• An attractive retirement plan, commuting reimbursement if you live more than 10 kilometers from your workplace and a remote work allowance when working partly from home in consultation with your manager
• Opportunities for personal and professional growth through our Great to Grow development program, training courses, workshops, and e-learning platform
• Plenty of opportunities to connect with colleagues outside of your daily work through social events organized by the Staff Association, as well as Young Enza networking events, inspiration sessions, and social gatherings. We also host an annual summer barbecue, Christmas market and New Year’s reception
• A strong focus on your health and well-being, including free fresh fruit, healthy lunch options at the office, a bike-to-work program, sports activities through enzActive, and mental well-being support through OpenUp

Enza Zaden is an equal opportunity employer and does not discriminate based on background, identity, or personal characteristics.