Customer Service Team Lead — Drive Excellence & Growth

Enza Zaden; Enkhuizen; On-site; EUR 44,000 - 61,000; Full time

Benefits offered by this job

Laptop and mobile phone provided

Retirement plan

Commuting reimbursement

Remote work allowance

Great to Grow development program

Job summary

Enza Zaden is seeking a Team Lead Customer Service to guide a team of approximately 5–7 specialists, drive service excellence, and improve processes across the order-to-cash cycle. You will collaborate with Sales, Logistics, and other stakeholders to ensure high service levels and customer satisfaction.

You will lead performance reviews, set development plans, and promote a one-team culture that enables the group to perform at its best. Fluency in Dutch and English is required.

Qualifications

• Bachelor’s degree in Business, Economics, Supply Chain, or related field.
• At least 3 years leading teams within Customer Service, Supply Chain, Sales Operations, or similar.
• Experience with service level management, KPI reporting, and continuous improvement initiatives.
• Understanding of operational processes and customer support in an international business environment.
• Excellent communication skills in Dutch and English.
• Proactive, results-driven mindset with the ability to engage teams and drive performance.

Responsibilities

• Lead, coach, and develop a team of 5–7 Customer Service Specialists to create a high-performing team.
• Set goals, conduct performance reviews, and support development plans to unlock talent and growth.
• Ensure excellent execution of order-to-cash processes and deliveries.
• Monitor and improve service performance via KPIs and customer feedback; drive improvements.
• Build strong relationships with internal stakeholders and key customers for collaboration.
• Lead change initiatives and projects to enhance customer satisfaction and efficiency.

Skills

Leadership

Coaching

KPI reporting

Stakeholder management

Dutch & English communication

Education

Bachelor’s degree in Business, Economics, Supply Chain or related field

Job description

Enza Zaden is seeking a Team Lead Customer Service to guide a team of approximately 5–7 specialists, drive service excellence, and improve processes across the order-to-cash cycle. You will collaborate with Sales, Logistics, and other stakeholders to ensure high service levels and customer satisfaction.

You will lead performance reviews, set development plans, and promote a one-team culture that enables the group to perform at its best. Fluency in Dutch and English is required.