Customer Service Team Lead - Drive Excellence & Growth

Enza Zaden; Enkhuizen; Presencial; EUR 44.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary 3,984–5,500 EUR gross/month

25 vacation days & 8.33% vacation pay

Annual bonus 10% of salary

Laptop & mobile phone provided

Remote work allowance

Great to Grow development programme

Staff events & social activities

Health & wellbeing benefits

Descripción de la vacante

Enza Zaden seeks a Team Lead Customer Service to guide a team of approximately 5–7 specialists and collaborate with Sales, Supply Chain and Logistics to ensure optimal order handling and service levels. You will drive continuous improvement and stakeholder alignment across the organisation.

You will lead performance reviews, set development plans, and foster a one-team culture focused on customer satisfaction and operational excellence, across a global seed business.

Formación

• Bachelor’s degree in Business, Economics, Supply Chain, or a related field.
• Experience leading teams in customer service or supply chain environments.
• Strong communication: Dutch and English.

Responsabilidades

• Lead, coach, and develop a team of 5–7 Customer Service Specialists to create a high-performing team.
• Set goals, conduct performance reviews, and support development plans to unlock talent and growth.
• Ensure excellent execution of customer service processes, including order-to-cash and deliveries.
• Monitor and improve service performance through KPIs, feedback, complaints, and continuous improvement initiatives.
• Build strong relationships with internal stakeholders and key customers to enable effective collaboration.
• Drive change and lead improvement projects to enhance customer satisfaction and operational efficiency.

Conocimientos

Leadership

Coaching

Team development

Stakeholder management

Analytical mindset

Communication skills

Educación

Bachelor’s degree in Business / Economics / Supply Chain

Descripción del empleo

Enza Zaden seeks a Team Lead Customer Service to guide a team of approximately 5–7 specialists and collaborate with Sales, Supply Chain and Logistics to ensure optimal order handling and service levels. You will drive continuous improvement and stakeholder alignment across the organisation.

You will lead performance reviews, set development plans, and foster a one-team culture focused on customer satisfaction and operational excellence, across a global seed business.