LaserWeeder Tech Support Engineer

Carbon Robotics; Amsterdam; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salaries

Pre-IPO Stock Options

Fully-paid medical, dental, and vision

Mental Health HRA

Flexible PTO

401(k) plan

Pet Insurance

Commuter Benefits

Life Insurance

Long Term Disability

Job summary

Carbon Robotics is a leader in physical AI for agriculture, offering the LaserWeeder system and Carbon Autonomy. We are seeking a Technical Support Engineer who will be the face of the company, triaging issues quickly using our knowledge base and collaborating with teammates to resolve them.

You’ll serve as the first point of contact for inbound communications and troubleshoot proprietary equipment, gathering diagnostics and ensuring a high-quality customer experience.

Qualifications

• 2+ years in remote/telephone customer-facing service and support.
• Creating and managing customer communication and tickets.
• Ability to follow complex instructions both written and oral.
• Solid relationship management, customer service and communication skills.
• Hands-on technical troubleshooting in Linux environment.

Responsibilities

• Serve as the first point of contact for inbound customer communications.
• Troubleshoot and resolve issues with proprietary laser weeding equipment and systems.
• Gather appropriate diagnostic information.
• Meet established response expectations and ensure an exceptional customer experience.
• Support Carbon Robotics Field Support Engineers and Sales personnel in the field.
• Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs.
• Occasional travel may be required.
• Participation in on-call rotation.

Skills

Remote support

Ticketing systems

Instruction following

Customer relationship

Linux troubleshooting

Tools

Linux

Job description

Carbon Robotics is a leader in physical AI for agriculture, offering the LaserWeeder system and Carbon Autonomy. We are seeking a Technical Support Engineer who will be the face of the company, triaging issues quickly using our knowledge base and collaborating with teammates to resolve them.

You’ll serve as the first point of contact for inbound communications and troubleshoot proprietary equipment, gathering diagnostics and ensuring a high-quality customer experience.