1st Line Support Officer

Octiva; Breda; On-site; EUR 30,000 - 40,000; Full time

Job summary

A company specializing in robotic solutions in Breda is seeking a dedicated 1st Line Support Officer. This role involves being the first point of contact for customers, assisting with inquiries, and resolving technical issues. Ideal candidates will have MBO level 2 education, strong communication skills, and fluency in Dutch and English. You will work in a collaborative environment focused on innovation and customer satisfaction, contributing to the support of innovative agricultural technologies.

Qualifications

• Fluency in both Dutch and English.
• Self-taught technical knowledge is a strong advantage.
• Interest in technology, robotics, horticulture, and process optimization is a plus.

Responsibilities

• Act as the first point of contact for customers.
• Assist customers with inquiries and resolve technical issues.
• Schedule support engineers for customer visits.
• Follow up with customers to ensure issue resolution.

Skills

Communication skills

Multitasking

Stress resistance

Planning ability

Team player

Education

MBO level 2 education or equivalent

Job description

Octiva creates robotic labor automation solutions for the Controlled Environment Agriculture market in close collaboration and at the service of innovative growers. Octiva was created in 2021 from a merger from Priva’s robotic solutions and Octinion’s agricultural robotics. Priva is one of the global leaders in horticulture process control, Octinion is known for building ground-breaking agricultural robotics. With teams in De Lier (The Netherlands) and Leuven (Belgium), Octiva has about 40 employees.

For our office in Breda (The Netherlands) we are looking for a dedicated 1st Line Support Officer.

In this role you are the first point of contact for our customers, as well as the linchpin in our operations. You assist customers with their inquiries, ensure that technical issues are resolved quickly, and keep track of the scheduling for our 2nd line support engineers in the field.

Your main priority? Keeping our customers feel valued and keep customer satisfaction the highest possible.

Wondering what a typical day looks like?

• You start with a quick meeting to discuss the priorities for the day, ensuring you're prepared for any urgent customer inquiries or challenges in the schedule.

• A customer calls, he has issues with a robotic arm in his greenhouse. After registering the problem, you connect directly to the robot for an analysis. You’re able to help the customer to find a solution. You log the issue for further notice.

• Throughout the day, you handle some more complex customer inquiries, like questions about integrating a new robot model. You collaborate with product specialists to provide the customer with clear and precise answers.

• Inbetween, there’s time to catch up with colleagues over lunch.

• You start the afternoon with updating some reports, ensuring that all completed cases are accurately recorded in the system.

• Another customer calls with an issue you can’t fix from the office, that requires an urgent visit from your support colleagues. You adjust the schedule of the support team accordingly and inform both the customer and the support engineer about the planning.

• Finally, you close the day by following up with customers to ensure that any previously reported issues have been fully resolved, leaving them satisfied with the support provided.

Your profile

• You have at least an MBO level 2 education or equivalent. Any self-taught technical knowledge is considered as a strong advantage.

• You have high standards and strive for perfection yet being pragmatic in order to respect deadlines and budget.

• You have great communication skills and are a true team-player.

• You are a multitasker, stress-resistant and very strong in planning.

• You are fluent in both Dutch and English.

• You are solution-oriented, flexible, pragmatic, and think along with us on how to further improve our services.

• An interest in technology, robotics, horticulture, and process optimization is a big plus!

Our offer

At Octiva, you’ll become part of an innovative, challenging work environment with an entrepreneurial atmosphere. Our organizational culture is Teal, meaning we focus strongly on self-management, wholeness, and evolutionary purpose. It is therefore important that you align with our mission: to be an innovator, collaborating with organizations worldwide to create disruptive solutions that help use earth's resources in a sustainable way. We will give you the training you require to further develop your expertise and knowledge.

Would you like to have more information about this position? Please contact Patrick Dankers at [e-mail] or apply directly with the buttons below.