L3 Support Engineer

Atos; Amstelveen; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

8% holiday allowance

Performance-based bonus

Pension scheme with employer contribution

27 vacation days

Mobility budget

Hybrid working model

Job summary

A leading technology firm in the Netherlands is seeking an experienced L3 support engineer to manage cloud services and assist the support team. The ideal candidate should possess a VCP certification and have significant experience with VMware environments. Key responsibilities include incident management and preparing non-standard changes. Applicants must be fluent in Dutch, have a strong analytical mindset, and be willing to work outside standard hours as needed. This role offers competitive pay and benefits.

Qualifications

• Must have VCP certification (Vsphere 6.x and/or 7.x).
• Experience with a large VMware cloud (over 10 vCenters).
• Knowledge of services like IaaS, PaaS and their differences.

Responsibilities

• Support the L1/L2 ServiceDesk.
• Manage incidents and standard changes on L3 level.
• Execute production plan activities.

Skills

2 years of experience as an L3 engineer

Team player

Good communication skills

High level of analytical thinking

Can create, read and adjust documentation

Experience working in DevOps team

Fluent Dutch

Education

VCP certification

Knowledge of either Windows Server or Linux Redhat

Tools

VSAN

Ansible Tower

VMware Vrops

Job description

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Overview

An L3 support engineer is the most senior engineer in the daily support activities of the service that Atos provides to its customer. The L3 support engineer manages the private cloud to our customer’s needs.

Responsibilities

• Support the L1/L2 ServiceDesk
• Incident, standard change & problem handling on L3 level
• Prepare and execute non‑standard changes requested by the customer (creating runbooks, joining CAB’s and executing the changes)
• Execute production plan activities such as solving vulnerabilities found by vulnerability management, executing or supervising monthly patch cycles
• Manage LCM within their scope (new releases of software/firmware/patches etc)

Restrictions for our customer

• Must be screened by AIVD (Dutch homeland security)
• Must live in The Netherlands
• Must speak/write/read fluent Dutch
• Can be asked to work on premises fulltime (after Covid restrictions have been released)

The Soft Skills Must Haves

• 2 years of experience working as an L3 engineer in similar environments (Large Dell/Vmware private cloud with HA and DR)
• Team player, but can also work alone
• Good communication skills towards team and customer
• High level of analytical thinking is a must for problem solving in our complex environment
• No 9 to 5 mentality; changes with customer impact are usually done outside office hours
• Can create, read and adjust documentation
• Takes a leading and visible role in the development and promotion of the technical specialism

Nice To Have Soft Skills

• Experience working in DevOps team
• Experience in working in Agile / scrum product teams

Hard Skills Must Haves

• VCP certified (Vsphere 6.x and/or Vsphere 7.x)
• Experience with a large VMware cloud (over 10 vCenters) and more than 500 physical servers
• Experience with VSAN
• Experience with VSAN ready nodes, VXrails
• Knowledge of services like IaaS, PaaS and their differences
• Knowledge of either Windows Server or Linux Redhat

Hard Skills Pre Or Willing To Learn

• VCAP certified
• vRealize Automation and Orchestration suite (vRa/vRO-7 and/or 8)
• NSX-V or NSX‑T
• Ansible tower
• Experience working with Confluence, Gitlab
• Experience with VXBlock
• Dell Openmanage
• Vmware Vrops and loginsight

What we offer

• Competitive base salary
• 8% holiday allowance
• Performance‑based bonus (role & level dependent)
• Pension scheme with employer contribution
• 27 vacation days (full‑time)
• Option to buy or sell vacation days
• Mobility budget
• Travel allowance (public transport or kilometer reimbursement)
• Bicycle plan (tax‑friendly)
• Hybrid working model
• Laptop and mobile phone
• Training and certification budget
• Access to Atos learning platforms
• Internal career and mobility opportunities

Contact

Want to know more? Contact Gabriela Mitova at [e-mail]

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.