KLM Customer Service Agent - Dutch/English 1

KLM Royal Dutch Airlines; Amsterdam; Hybrid; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Hybrid work two days a week

Travel allowance

Home office allowance

Pension plan

Flight ticket discounts

Bicycle plan

Social events

Job summary

Cygnific, a proud subsidiary of KLM, is hiring a customer service representative to guide passengers through bookings, flights and luggage queries. You’ll join a multilingual, energetic team and help deliver top-notch service in a fast-paced environment.

The role starts with an 8-week paid training at the office (40 hours/week) and then transitions to cross-training across products while offering hybrid working options in Amsterdam.

Qualifications

• HAVO or MBO 4 diploma required.
• Dutch and English fluency required.
• Experience in call center or customer service preferred.
• Comfort with complex computer systems.
• Willingness to work irregular shifts and weekends.

Responsibilities

• Answer passengers' questions on bookings, flights, luggage and special requests via phone.
• Act as the ears and voice of KLM to provide quick, suitable solutions and exceed expectations when possible.
• Train for 8 weeks on-site, full-time (40 hours/week) and become an agent for one or more departments through cross-training.
• Support customers in multiple languages across 30+ countries and ensure high-quality service.

Job description

What will you do?

What do you think of when you think of 'customer service'? Hanging on the phone for minutes waiting for help, while being forced to listen to music? Then you've never spoken to our customer service heroes! They can't wait to help passengers with questions about their trip with KLM. Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at Cygnific!

As a customer service representative, you are the ears and voice of KLM. You assist passengers on the phone with their questions about bookings, flights, luggage, upgrades, our Flying Blue loyalty program or special requests ("How many bowling balls can I check in?" -> True story!). Finding a quick and suitable solution for every problem is your game. And if possible, you take that extra step to exceed passengers’ expectations.

Your onboarding

To prepare yourself for your new job, you start with a paid training of 8 weeks at the office. Here you will learn everything about our reservation and CRM (customer relationship management) systems. During this training period you must be available full-time (40 hours per week). After your training you can always contact your colleagues for questions or help; our troubleshooters are also ready to help you!

Even after onboarding, we continue to work on your development. In the beginning you will be trained as an agent for one of our departments. You will then broaden your knowledge and be deployed for different products through cross-training.

Your profile

• You have at least a HAVO or MBO 4 diploma.
• Preferably you have experience working in a call center or customer service.
• Dutch and English come fluently from your mouth and keyboard (must).
• You understand how (complex and technical) computer systems work.
• You have an affinity with KLM, a talent for teamwork and an international outlook.
• You are willing to work irregular shifts and sometimes work on weekends.
• During the training you are available 40 hours per week (after two months you can continue to work 40 hours, but 36 hours or 32 hours are also possible).

What do we offer

• A salary of € 2,646.75 gross per month based on: 40 hours per week.
• A seven-month contract with the prospect of a long-term collaboration.
• 25 vacation days based on a full-time employment contract.
• Irregularity allowances.
• Hybrid working: the ability to work from home at least two days a week.
• A travel allowance of €0.19 per km. (max. 50 km one way) or full reimbursement of public transport costs with an NS Business Card (for commuting and business trips). Private travel with the Business Card is permitted, but the costs are automatically deducted from your salary.
• A work from home allowance of €2.45 per day.
• A holiday allowance, a festive end-of-year bonus, a good pension plan and a discount on KLM flight tickets through a so-called IPB (if place available) scheme, after one year of employment.
• Working from abroad (Max. 3 times a year for 4 weeks, completion of your training/trial period). Please note: specific rules apply.
• Additional training and the opportunity to develop further.
• A bicycle plan!
• A pleasant and inspiring (newly renovated!) workplace at the Westerpark in Amsterdam!
• Social events such as an annual party, Cygnific BBQ and a little Friday XXL every three months

Ready for your next destination?

Cygnific is a proud subsidiary of KLM. And guess what? We also have high ambitions ourselves. Our customer service heroes from over 30 different countries are ready to make a lasting impression through teamwork and dedication. In 10+ different languages they offer 24/7 service with a smile to passengers and customers of KLM, and various brands such as Sunweb and Rituals. We do this via email, telephone, live chat, social media and WhatsApp. Not only in the Netherlands, but our wings also spread to England, the Philippines and Curaçao.At Cygnific you are part of an international team of cheerful, passionate and ambitious Cygnificans. We cultivate and nurture our culture and help colleagues and customers move forward. We value uniqueness and the trust and respect we have for each other. Cygnificans are committed to getting any job done, but they also love to have fun along the way. Start date: 12th and 19th of January 2026, 16th of February, March, April 2026.