Keystone Customer Success & Delivery Lead

NetApp; Schiphol; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

NetApp is seeking a Support Delivery Manager - Keystone to lead trusted relationships with a portfolio of Keystone customers. You will drive customer satisfaction, subscription health, and growth through strategic reviews and cross-functional collaboration.

Responsibilities include regular business reviews, risk and opportunity management, and serving as the escalation point for subscription-related concerns across Sales, Engineering, Support, and Service Delivery.

Formación

• 2-3 years experience in Customer Success, Technical Account Management, Service Delivery, Professional Services, or a related customer-facing role.
• Strong relationship-building and stakeholder management skills, with the ability to navigate complex customer environments and coordinate across multiple teams.
• Proven experience managing escalations and driving customer issues to timely resolution.
• Strong analytical and problem-solving skills, with the ability to interpret usage and operational data to deliver actionable insights.
• Excellent communication and presentation skills, with the ability to engage effectively at all levels of an organization.

Responsabilidades

• Serve as the primary point of contact for assigned Keystone customers, building trusted relationships with stakeholders and acting as their advocate within NetApp.
• Lead regular service and business reviews focused on subscription health, utilization, capacity planning, forecasting, and customer objectives.
• Monitor subscription usage, capacity consumption, and service health to identify risks and opportunities for modifications, renewals, expansions, relocations, and decommissions.
• Ensure customer environments remain optimized and aligned to evolving business needs through lifecycle management.
• Act as escalation point for subscription-related concerns, coordinating with Service Delivery, Support, Engineering, and Operations to resolve issues.
• Analyze subscription trends and deliver actionable insights to drive continuous improvement.
• Collaborate with Sales, Product Management, and Engineering to support growth and future product enhancements.

Conocimientos

Customer relationships

Stakeholder management

Escalation management

Analytics & insights

Communication

Cross-functional collaboration

Descripción del empleo

NetApp is seeking a Support Delivery Manager - Keystone to lead trusted relationships with a portfolio of Keystone customers. You will drive customer satisfaction, subscription health, and growth through strategic reviews and cross-functional collaboration.

Responsibilities include regular business reviews, risk and opportunity management, and serving as the escalation point for subscription-related concerns across Sales, Engineering, Support, and Service Delivery.