Key Account Manager

Biojournaal; Rotterdam; Hybrid; EUR 55,000 - 90,000; Full time

Job summary

Del Monte in Rotterdam is seeking a Key Account Manager to manage German customer relationships, orders, claims, and profitability.

You will coordinate logistics, analyze sales data, and develop annual plans with retailers across Germany, working closely with the Commercial Director.

Qualifications

• At least 5 years of experience as Fruits Sales Representative.
• Fluent in German and English, with strong communication skills.
• ERP knowledge and proficiency in MS Office.
• Strong understanding of marketing and negotiating techniques.
• Self-motivated with a results-driven approach.
• Knowledge of the German market and retailers.

Responsibilities

• Maintain proactive communication with German customers to achieve agreed objectives.
• Take daily orders from customers and input into the ERP system.
• Address and resolve customer claims and returns promptly and professionally.
• Negotiate terms and conditions with existing and new customers to ensure profitability.
• Maintain accurate sales data (Excel) and ensure reporting for stakeholders.
• Coordinate with ports and logistics partners to ensure timely delivery.
• Assess customer needs and tailor solutions accordingly.
• Conduct annual visit plans with customers and document reports in shared files.
• This list is not exhaustive.

Skills

Fruits sales

Fluent German

Fluent English

ERP knowledge

German retailers

Tools

ERP system

MS Office

Job description

Del Monte is one of the world's leading producers and distributors of fresh fruit (Fresh business) and canned fruit and vegetables, snacks and fruit juices (Prepared Foods business).

The Group is established in more than 60 countries and has nearly 40,000 employees worldwide.

Key Account Manager

Location: Rotterdam, The Netherlands
Start date: ASAP
Duration: Permanent

Del Monte (Germany) and Del Monte (Holland) are seeking a Key Account Manager for its Sales Department. Depending on the selected candidate, this position will be based in Hamburg (Germany) or Rotterdam (the Netherlands).

Reporting to the Commercial Director based in our office in Germany.

Key Responsibilities:

• Customer Relationship: Maintain consistent and proactive communication with selected customers in Germany to achieve agreed OI.
• Order Management: Accurately take daily orders from customers and input them into the ERP system.
• Claims Handling: Address and resolve customer claims and returns promptly and professionally.
• Negotiate the terms and conditions with existing new customers to assure profitability.
• Reporting and documentation: Maintain accurate records of sales activities, customer interaction. Create and update internal sales data (Excel sheets), in order to ensure accurate tracking and reporting.
• Logistics Coordination: Regularly communicate with ports and logistics partners to ensure timely and efficient delivery.
• Customer needs Assessment: Conduct assessments to understand customer needs and tailor solution accordingly.
• Daily/weekly stock control for all relevant service providers in the supply chain.
• Customer relationship management: actively build an annual plan/schedule for visits to existing & potential customers with transparent visit report documentation and to be recorded in a shared file
• This list is not exhaustive.

Required Skills and Abilities:

• At least 5 years of experience as Fruits Sales Representative in a Fruits/Vegetable -production/distribution company
• Fluent in written and spoken, German and English
• Experienced ERP user and knowledge of MS Office
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Knowledge of the German market and retailers