Junior Operations & Support Associate

Heat Geek; Utrecht; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Heat pump installation subsidy

Company shares (tax-incentivised)

Learning & development budget

Annual summer retreat

Team socials

Descrizione del lavoro

Heat Geek is hiring a Junior Operations & Supports Associate in the Netherlands, based in Utrecht, combining a 3-day office and 2 days at home. You will join a bilingual team supporting heat pump installations and customer interactions across NL and the UK.

You will build strong relationships with installers and customers, own outcomes on Dutch projects, and drive process improvements. The role requires Dutch and English fluency and willingness to travel as needed.

Competenze

• Fluent in Dutch and English, written and verbal.
• 1+ year in client/customer facing roles.
• Willingness to travel between the UK and the Netherlands.

Mansioni

• Collaboration with NL and UK Heat Geek teams to align practices.
• Develop relationships with installers and customers to enable successful installations.
• Own the outcomes in the Netherlands and drive accountability.
• Proactively improve processes and operations around installs.
• Ensure records are accurate and respond in a timely manner.
• Work with in-house tech development to leverage AI-enabled tools.

Conoscenze

Dutch (Fluent)

English (Fluent)

Customer facing

Formazione

HBO or equivalent experience

Descrizione del lavoro

Junior Operations & Supports Associate

Type: Full-time

Reports to: Regional Technical Operations Geek

What We Do

At Heat Geek, we are tackling one of the Europe’s biggest carbon contributors: home heating. Nearly 12% of all EU carbon emissions stems from home heating - and that contribution is even bigger on a global scale. At Heat Geek, we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low-carbon heating mainstream. We have already prevented over 2,500 metric tonnes of carbon from entering our atmosphere as of May 2026, and we aren’t stopping there!

Join Us!

People are at the core of who we are and what we do. From decreasing homeowners' energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. - And we need passionate, talented, hard working people to be a part of this journey.

Your Mission

Heat Geek is excited to bring a Junior Operations & Supports Associate into our Netherlands team. With Heat Geek’s growth in the Netherlands, our customers and installers are eager to get heat pumps installed. This is your opportunity to be at the heart of the growing operations of an expanding start-up. Your initiative and independence will shape our business, where you will be at the forefront of every aspect of this mission. Quick problem solving with homeowners and installers is your mission, all the while improving and shaping our product with our other teams.

If you're reading this and it resonates with you, we know that you are talented and could do this work anywhere. But we want you to do it HERE, with us, because we need persevering teammates who care about making a real difference in the world.

Role Outputs

Collaboration: You will be part of both the NL and UK team of Heat Geek where you will be leveraging our UK practices as the foundation for NL.

Develop: Our installers are aided every day by your impact. Developing the relationships with them and their customers is key.

Ownership: Being boots on the ground in the Netherlands means have ownership of the outcomes that we achieve together. Our ambition to decarbonize is owned by you.

Improvements: You do not wait for problems to repeat, proactively improving processes and operations are at the forefront of make every install a first time right opportunity.

Follow-through: Making sure nothing slips through the cracks, keeping our records straight and allowing adequate responses.

Tech-Savvy: With in-house tech development, an affiliation with technology and AI agility are critical in the impact you can make.

Candidate Requirements

• Experience: 1+ year in client/customer facing roles

Education: HBO or experience equivalent.

• Language: Fluent in both Dutch & English, both written and verbal.
• Travel: The ability to travel between the UK & The Netherlands if required.

Composure: Whether on the phone, in person or by email, a professional and empathetic character is particularly important

It's a bonus if you have…

• A strong affinity and/or experience with renewable energy and technology
• Practical experience around install work

We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build an organisation where people can show up as themselves. - Even if you don't tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we'd love to hear from you.

Ways of Working + Benefits

This is a 3-day-in-the-office / 2 days at home hybrid role where you will work with the team at our office in Houses Modernes in Utrecht. It's a 5-minute walk from Utrecht Station and an energising space for anyone working on climate change.

Some of our measurable benefits include:

Salary indication: €30.000-50.000 / annum

• €3,000 contribution towards your own heat pump installation
• Shares in the company, allocated under a tax-incentivised scheme
• Salary that's evaluated regularly, and based on skills, impact, and role scope - not negotiation tactics
• Learning and development budget
• Annual summer retreat

…alongside regular socials and regular collaboration opportunities with a team that’s passionate, hardworking, and kind.

You’ll be part of the core engine that keeps Heat Geek ___ and ____.