Traineeship Customer Experience

Quatt; Amsterdam; Hybrid; EUR 29,000 - 47,000; Full time

Benefits offered by this job

Office in Amsterdam

Remote work up to 1 month per year

Travel allowance

OV-chip card

25 vacation days

OpenUp mental health platform

Free vegetarian/vegan lunch

Drinks & team outings

Referral bonus €2,000

Job summary

Quatt is accelerating its mission to decarbonize home heating in Amsterdam. You will rotate across five functions—work preparation, installation success, sales support, technical support, and customer support—owning customer problems end to end.

This role emphasizes judgment, ownership, and collaboration with AI tools while remaining people‑focused. You will work in a vibrant Amsterdam office with remote flexibility up to 1 month per year and a salary reflecting experience, plus substantial

Qualifications

• You have good judgment.
• You take ownership of customer issues.
• You are flexible and adaptable.
• You speak Dutch fluently.
• You enjoy working with people and can engage with AI tools.

Responsibilities

• Work preparation: turn sold deals into install-ready plans.
• Installation success: own the customer from deal to completed install.
• Sales support: qualify leads and book appointments.
• Technical support: assist customers after installation.
• Customer support: handle general customer contact.

Skills

Judgment

Ownership

Flexibility

Dutch language

People skills

AI tools familiarity

Job description

The mission

Quatt decarbonises home heating. We make heat pumps, home batteries, and cooling, and we sell, quote, and install them directly into people's homes. We are scaling fast. And we are betting that AI does the mechanical work while humans do the thinking.

The role

One role. Five functions. You rotate across work preparation, installation success, sales support, technical support, and customer support — wherever the customer needs you most.

This is not a call‑center job. We are automating the typing, the routing, the ticket‑writing. What is left is the part a computer cannot do: judgement. You are the human layer. You own the customer's problem and you fix it, end to end.

Why this role is different

• Breadth, not a pigeonhole.
• You are the judgment, not the relay.
• You work alongside AI, not under it.
• Real ownership from day one.
• You grow with the company.

What you'll do

Rotate across five functions building expertise in each:

• Work preparation: turn sold deals into install‑ready plans
• Installation success: own the customer from signed deal to completed install
• Sales support: qualify leads, book appointments
• Technical support: help customers after installation
• Customer support: general customer contact

What we're looking for

• You have judgment.
• You take ownership.
• You are flexible.
• You speak Dutch.
• You like people. Being around people and working in office energizes you.
• You are comfortable with AI tools. You let the machine do the mechanical work and you do the thinking.

What we offer?

The chance to grow, professionally and personally whilst making positive climate impact.

• Salary of €2.600,- and €4.200,- based on experience + 8% holiday allowance

• A vibrant multinational office based in Amsterdam

• Travel allowance (€0,23/km) or an OV-chip card

• 25 paid vacation days

• The option to work remotely for up to 1 month per year

• Access to OpenUp mental health platform

• Free vegetarian/vegan lunch in the office

• Drinks & team outings on a monthly basis

• €2.000 referral bonus when you bring a friend on board