Junior Operations & Support Associate – Climate Tech (NL)

Heat Geek; Utrecht; Hybrid; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Heat pump installation subsidy

Company shares (tax-incentivised)

Learning & development budget

Annual summer retreat

Team socials

Job summary

Heat Geek is hiring a Junior Operations & Supports Associate in the Netherlands, based in Utrecht, combining a 3-day office and 2 days at home. You will join a bilingual team supporting heat pump installations and customer interactions across NL and the UK.

You will build strong relationships with installers and customers, own outcomes on Dutch projects, and drive process improvements. The role requires Dutch and English fluency and willingness to travel as needed.

Qualifications

• Fluent in Dutch and English, written and verbal.
• 1+ year in client/customer facing roles.
• Willingness to travel between the UK and the Netherlands.

Responsibilities

• Collaboration with NL and UK Heat Geek teams to align practices.
• Develop relationships with installers and customers to enable successful installations.
• Own the outcomes in the Netherlands and drive accountability.
• Proactively improve processes and operations around installs.
• Ensure records are accurate and respond in a timely manner.
• Work with in-house tech development to leverage AI-enabled tools.

Skills

Dutch (Fluent)

English (Fluent)

Customer facing

Education

HBO or equivalent experience

Job description

Heat Geek is hiring a Junior Operations & Supports Associate in the Netherlands, based in Utrecht, combining a 3-day office and 2 days at home. You will join a bilingual team supporting heat pump installations and customer interactions across NL and the UK.

You will build strong relationships with installers and customers, own outcomes on Dutch projects, and drive process improvements. The role requires Dutch and English fluency and willingness to travel as needed.