Junior E-Commerce Operations Coordinator Intern

Richemont; Amsterdam; Presencial; EUR 3300 - 6700; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Amsterdam

Paid internship

Descripción de la vacante

Richemont in Amsterdam is seeking a Junior E-Commerce Operations Coordinator Intern to support end-to-end online order flow in the luxury sector. Based in our Cartier E-commerce Operations team, you will coordinate with warehouse, logistics, finance and fraud teams to resolve issues and ensure a seamless customer experience.

Starting February 2027 for 6 months, this paid internship requires university enrollment for the full duration.

Formación

• Must be enrolled in a university for the entire duration of the internship.
• Fluent English communication; strong written/verbal skills.
• Interest in luxury e-commerce and operations, with ability to structure tasks.

Responsabilidades

• Manage end-to-end operational follow-up of online orders from start to finish.
• Handle inquiries from customer service and act as main liaison with warehouse, logistics, finance and fraud teams.
• Organize and follow up on exceptional order and delivery services for high-value orders.
• Execute gifting program on a weekly basis.
• Troubleshoot ad hoc issues to ensure smooth daily operations.

Conocimientos

SAP

Zendesk

English communication

Organizational skills

Team collaboration

Educación

University student

Herramientas

SAP

Zendesk

Descripción del empleo

Starting Date: February 2027

Duration: 6 months

Please note that you must be enrolled in a university for the entire duration of the internship.

HOW WILL YOU MAKE AN IMPACT?

As a Junior E-Commerce Operations Coordinator Intern, your primary role will involve managing the operational follow-up of online orders from start to finish. You will be responsible for ensuring smooth operations and resolving any issues that may arise. This includes handling inquiries from our customer service team promptly and acting as the main point of contact between the team and various operational stakeholders, such as the warehouse, logistics, finance, and fraud departments.

In addition, you will organize and follow up on exceptional order and delivery services for our high value orders. You will also be responsible for executing our gifting program on a weekly basis. Furthermore, you will be tasked with troubleshooting and providing support for any ad hoc issues that may arise to ensure seamless daily operations.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You are a positive and enthusiastic person who wants to make a mark in the luxury industry, especially in the operational side of E-Commerce.

You enjoy dynamic and multi-cultural environments and demonstrate an entrepreneurial spirit. You want to join and contribute to a team striving to offer a best-in-class client experience throughout the entire order flow. You see problems as challenges to tackle and overcome. You like to structure and organize your work and you feel at ease in a fast-paced work environment collaborating with your operational stakeholders. Your English communication skills are excellent and having knowledge of SAP and Zendesk is a plus. Most importantly, you possess a strong interest in e-commerce operations and a deep passion for the luxury industry.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.

In this role, you will have the unique opportunity to further expand your expertise in E-commerce Operations within the luxury industry. Our beautiful office located in the heart of Amsterdam will allow you to feel inspired whilst offering you a great international environment with strong professionals in the field.

Additionally, as a member of the Cartier E-commerce Operations team, you will collaborate closely with 10 dedicated colleagues who share a common commitment to excellence and success.

This is a paid internship.