Junior E-Commerce Operations Coordinator Intern

JP04 Richemont Japan LLC; Amsterdam; On-site; EUR 12,000 - 18,000; Part time

Benefits offered by this job

Paid internship

Job summary

Cartier is seeking a Junior E-Commerce Operations Coordinator Intern to oversee the end-to-end online order flow and coordinate between customer service, warehouse, logistics, finance, and fraud teams to resolve issues and ensure on-time delivery.

You will manage exceptional order handling and weekly gifting campaigns, and provide ad hoc operational support. English proficiency and interest in luxury e-commerce are essential.

Qualifications

• Must be enrolled in a university for the entire duration of the internship.
• Interest in luxury e-commerce and operations.
• Excellent English communication skills.

Responsibilities

• Oversee end-to-end online order flow and issue resolution between teams.
• Organize exceptional order handling and weekly gifting campaigns; support ad hoc issues.

Skills

English proficiency

SAP

Zendesk

E-commerce operations

Education

University enrollment

Tools

SAP

Zendesk

Job description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Starting Date: February 2027

Duration: 6 months

Please note that you must be enrolled in a university for the entire duration of the internship.

HOW WILL YOU MAKE AN IMPACT?

As a Junior E-Commerce Operations Coordinator Intern, your primary role will involve managing the operational follow-up of online orders from start to finish. You will be responsible for ensuring smooth operations and resolving any issues that may arise. This includes handling inquiries from our customer service team promptly and acting as the main point of contact between the team and various operational stakeholders, such as the warehouse, logistics, finance, and fraud departments.

In addition, you will organize and follow up on exceptional order and delivery services for our high value orders. You will also be responsible for executing our gifting program on a weekly basis. Furthermore, you will be tasked with troubleshooting and providing support for any ad hoc issues that may arise to ensure seamless daily operations.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You are a positive and enthusiastic person who wants to make a mark in the luxury industry, especially in the operational side of E-Commerce.

You enjoy dynamic and multi-cultural environments and demonstrate an entrepreneurial spirit. You want to join and contribute to a team striving to offer a best-in-class client experience throughout the entire order flow. You see problems as challenges to tackle and overcome. You like to structure and organize your work and you feel at ease in a fast-paced work environment collaborating with your operational stakeholders. Your English communication skills are excellent and having knowledge of SAP and Zendesk is a plus. Most importantly, you possess a strong interest in e-commerce operations and a deep passion for the luxury industry.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.

In this role, you will have the unique opportunity to further expand your expertise in E-commerce Operations within the luxury industry. Our beautiful office located in the heart of Amsterdam will allow you to feel inspired whilst offering you a great international environment with strong professionals in the field.

Additionally, as a member of the Cartier E-commerce Operations team, you will collaborate closely with 10 dedicated colleagues who share a common commitment to excellence and success.

• This is a paid internship.