ITSM Service Delivery Consultant

GeekSoft Consulting; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

International collaborative culture

Dutch benefits package emphasizing mob

Career growth

Job summary

GeekSoft Consulting in Amsterdam seeks an ITSM Service Delivery Consultant to lead the implementation of ITSM service delivery models, design governance frameworks, and ensure successful migrations. You will collaborate with stakeholders to align outcomes with business objectives, monitor milestones and improve platform resiliency.

The role values strong ITSM knowledge, project management experience, and excellent communication.

Qualifications

• Knowledge of ITSM processes and frameworks, including ITIL.
• Experience in leading implementation projects and governance.
• Strong stakeholder management and coordination skills.
• Familiarity with migration and integration activities.

Responsibilities

• Help design, build and improve the client’s online platform.
• Research and implement new technology solutions following standards.
• Ensure resiliency and availability of products.
• Lead the implementation phase of ITSM service delivery models.
• Collaborate with stakeholders to align deliverables with business goals.

Skills

ITSM Knowledge

Project management

Stakeholder mgmt

Agile methodologies

Job description

GeekSoft Consulting | Fixed Term Employment

ITSM Service Delivery Consultant

Amsterdam, Netherlands

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Requirements

Lead the implementation phase of IT Service Management (ITSM) service delivery models.

Develop and manage governance frameworks, including RACI matrices.

Oversee migration and integration activities to ensure successful implementation.

Collaborate with stakeholders to align project deliverables with business objectives.

Monitor project progress, track milestones, and report on outcomes.

Strong knowledge of ITSM processes, frameworks, and service delivery models.

Proven experience in project management and ITSM implementation.

Excellent stakeholder management, communication, and coordination skills.

Experience developing and managing governance frameworks and RACI matrices.

Hands-on experience with migration and integration activities.

Familiarity with cloud-based ITSM solutions.

Knowledge of Agile methodologies, data analytics in service delivery, and change management processes is an advantage.

ITIL or equivalent service management certification is preferred.

Fixed Term Employment Contract

Work-Life Balance

Flexible Work Mode

What GeekSoft Consulting Offers

• International, collaborative consulting culture with clear career development paths.
• Comprehensive Dutch benefits package emphasizing well-being, mobility, and career growth.