ITSM Implementation Lead

A2G Consulting BV (A2G Technologies); Amsterdam; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

20 days holiday per year

Certification charges reimbursed

Income Tax Return Filing

Visa Sponsorship for Candidate & Deped

Possibility of bonus

Job summary

A2G Consulting (A2G Technologies) is seeking an experienced ITSM Implementation Lead to drive ITSM service delivery, establish governance, and oversee migration and integration activities. The role requires 8–10 years of experience and a strong background in project management and ITSM.

The position is hybrid with 2 days Work from Home and 3 days in the office in Amsterdam, Netherlands. A2G offers visa sponsorship and opportunities for certification and professional development.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Strong knowledge of ITSM processes, frameworks, and service delivery models.
• Proven experience in project management and ITSM implementation.
• Hands-on experience with migration and integration activities.
• Familiarity with governance frameworks and RACI matrices.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead the implementation of ITSM service delivery models and processes.
• Develop and manage governance frameworks, RACI charts, and responsibility matrices.
• Oversee ITSM migration and integration activities, ensuring smooth delivery.
• Collaborate with business stakeholders, IT teams, and service providers to align initiatives with business objectives.
• Monitor project progress, manage risks and dependencies, and report on milestones and outcomes.
• Support change management and continuous service improvement initiatives.

Skills

ITIL knowledge

Stakeholder management

Governance frameworks

Project management

Migration & integration

Communication skills

Education

Bachelor's or Master's degree

Job description

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 8-10 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for an experienced ITSM Implementation Lead to drive the implementation of IT Service Management (ITSM) service delivery models, establish governance frameworks, and oversee migration and integration activities.

• Lead the implementation of ITSM service delivery models and processes.
• Develop and manage governance frameworks, RACI charts, and responsibility matrices.
• Oversee ITSM migration and integration activities, ensuring smooth delivery.
• Collaborate with business stakeholders, IT teams, and service providers to align initiatives with business objectives.
• Monitor project progress, manage risks and dependencies, and report on milestones and outcomes.
• Support change management and continuous service improvement initiatives.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• Strong knowledge of ITSM processes, frameworks, and service delivery models.
• Proven experience in project management and ITSM implementation.
• Hands-on experience with migration and integration activities.
• Familiarity with governance frameworks and RACI matrices.
• Excellent stakeholder management and communication skills.

Good to Have

• Experience with cloud-based ITSM solutions.
• Knowledge of Agile methodologies.
• Familiarity with service delivery analytics and performance reporting.
• Understanding of change management processes.
• ITIL certification or an equivalent qualification.

What do we offer?

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.