ITSM Quality & Analytics Lead

Canon; Amstelveen; On-site; EUR 70,000 - 90,000; Full time

Job summary

Canon is looking for an IT Quality Specialist to oversee IT Service Management solutions. This role involves managing the ITSM platform Xurrent, ensuring compliance and performance amidst the operations.

The ideal candidate has over 5 years in IT operations and expertise with ITSM frameworks such as ITIL. Responsibilities include translating business needs, configuring solutions, and creating insightful reports using Power BI. This position emphasizes effective communication and stakeholder engagement within a multinational team.

Qualifications

• 5+ years in IT operations or IT service management.
• Proven experience improving ITSM systems and processes.
• Experience with Xurrent and Power BI.

Responsibilities

• Translate business needs into system designs.
• Configure, test and maintain Xurrent and Power BI ITSM solutions.
• Develop and maintain ITSM dashboards and reports.

Skills

ITSM frameworks (ITIL, USM, ISO 20000)

Ability to translate business needs into ITSM solutions

Clear communicator who simplifies technical topics

Strong analytical and data modelling skills

Stakeholder engagement and training experience

Education

ITIL Foundation (v4 or higher)

5+ years in IT operations or IT service management

Tools

Xurrent

Power BI

Job description

Canon is looking for an IT Quality Specialist to oversee IT Service Management solutions. This role involves managing the ITSM platform Xurrent, ensuring compliance and performance amidst the operations.

The ideal candidate has over 5 years in IT operations and expertise with ITSM frameworks such as ITIL. Responsibilities include translating business needs, configuring solutions, and creating insightful reports using Power BI. This position emphasizes effective communication and stakeholder engagement within a multinational team.