Solution Consultant, ITSM

Atlassian; Amsterdam; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Ample time off

Annual education budget

Paid volunteer days

Job summary

A leading software company is seeking a Solution Consultant with a focus on ITSM to join its Advisory Services Delivery team in Amsterdam. This role involves collaborating with customers to help them maximize their Atlassian tools, solving business challenges, and creating technical content. The ideal candidate will have 4-6 years of experience in SaaS and proven expertise in ITSM practices. Proficiency in English is essential, with a preference for candidates who speak an additional language.

Qualifications

• 4-6 years of experience within SaaS companies.
• 2+ years of experience in customer-facing roles.
• Strong expertise in ITSM focusing on enterprise-grade IT operations.
• Fluency in English; knowledge of another language is a plus.

Responsibilities

• Collaborate with Advisory Services to provide exceptional customer service.
• Partner with customers to solve business challenges using Atlassian solutions.
• Identify opportunities for service and product expansion.
• Create technical solution content for customers.
• Spend up to 30% traveling for events.

Skills

Experience with ITSM products

Customer engagement

Fluency in English

Understanding of business drivers

Tools

Atlassian tools

Job description

Solution Consultant, ITSM

Location: Amsterdam, North Holland, Netherlands

Overview

To help our teams work together effectively, this role requires you to be located in the UK or the Netherlands. We don’t offer relocation support for this role.

We’re hiring a Solution Consultant with an ITSM focus to join our Advisory Services Delivery team as an individual contributor – this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realisation for clients who have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organisations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

Responsibilities

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client’s organisation
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non‑customer‑facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30 % of your time travelling domestically, and in some cases internationally, for both internal and customer‑facing events

Qualifications

• 4‑6 years of experience within SaaS companies
• 2+ years of experience in customer‑facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in ITSM, including
• Experience with popular best‑in‑breed products in the ITSM space and Atlassian ecosystem that support enterprise‑grade IT operations
• Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management
• Experience identifying, testing, deploying, and/or integrating best‑in‑breed ITSM tooling that satisfies customer requirements and improves the end‑user experience
• You’re fluent in English, and it’s nice to have a second language, such as Dutch, Swedish, or French, for business communication.

Nice to have

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross‑team projects, engaging with Sales, Product, Support, and other teams
• Experienced working with large customers in a consulting or technical expert capacity

Perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.