ITSM Platform Administrator - Drive ITIL workflows

Refresco; Rotterdam; On-site; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Annual bonus eligibility

OpenUp for wellbeing

Tailored courses and e-learnings

Office near Rotterdam

Commuting allowance

Collaborative international team

Job summary

Refresco in Rotterdam is seeking an ITSM Platform Administrator to join our Infrastructure and Networking team. You will support Europe-wide colleagues, shaping requirements for our ITSM application and translating business needs into technical specifications.

You should have IT/BA background, ITIL familiarity, and at least 1 year in ITSM; strong communication and a proactive, data-driven mindset are valued.

Qualifications

• Educational background in IT, business analysis, or related field.
• At least one year of experience with ITSM processes or tools (4me/Xurrent preferred).
• Understanding of ITIL concepts (Incident, Change, Problem, Request).
• Strong communication and facilitation skills with cross-team collaboration.
• Interest in data, reporting, and process improvement.

Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements for ITSM processes and tools.
• Support colleagues in defining workflows, reporting needs, and process improvements.
• Translate business requirements into specifications for the ITSM application team or external partners, or perform configuration where appropriate.
• Facilitate workshops and meetings to align business needs with IT capabilities.
• Document processes, guides, and FAQs to improve user adoption and self-service.
• Contribute to ITSM-related projects, upgrades, and continuous service improvements.

Skills

IT Service Management

ITIL concepts

Stakeholder collaboration

Data reporting

Process improvement

Facilitation

Communication

Education

Background in IT or Business Analysis

Tools

4me

Xurrent

Job description

Refresco in Rotterdam is seeking an ITSM Platform Administrator to join our Infrastructure and Networking team. You will support Europe-wide colleagues, shaping requirements for our ITSM application and translating business needs into technical specifications.

You should have IT/BA background, ITIL familiarity, and at least 1 year in ITSM; strong communication and a proactive, data-driven mindset are valued.