Italian-Speaking Customer Care & Ops Specialist

Epredia; Breda; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

Epredia in Breda is seeking a Customer Care Specialist (Italian speaking) to support distributors and sales partners in a hybrid role. You will process orders, communicate with customers, and ensure accurate administration.

The ideal candidate is fluent in English and Italian, highly organized, and experienced in B2B customer service, with knowledge of SAP or ERP systems. You will join a diverse team focused on delivering customer-centric solutions and improving cross-functional processes across

Qualifications

• Experience in B2B customer service preferred.
• ERP systems knowledge (SAP preferred).
• Strong communication and problem-solving skills.

Responsibilities

• Process distributor orders accurately and provide order status updates.
• Resolve distributor and customer queries per procedures.
• Monitor progress and coordinate with internal teams for timely fulfilment.
• Handle customer complaints and maintain satisfaction.
• Support sales/marketing with quotations, product inquiries, and documentation.

Skills

Italian

English

Customer service

Time management

Tools

SAP

CRM

Job description

Epredia in Breda is seeking a Customer Care Specialist (Italian speaking) to support distributors and sales partners in a hybrid role. You will process orders, communicate with customers, and ensure accurate administration.

The ideal candidate is fluent in English and Italian, highly organized, and experienced in B2B customer service, with knowledge of SAP or ERP systems. You will join a diverse team focused on delivering customer-centric solutions and improving cross-functional processes across