Customer Care Specialist - Direct Team

Epredia; Netherlands; Hybrid; EUR 38,000 - 48,000; Full time

Job summary

Epredia in the Netherlands is seeking a Customer Care Specialist who speaks Italian to join our hybrid team in Breda. You will provide operational and commercial support to distributors and sales partners, processing orders, communicating updates, and handling inquiries with accuracy and care.

Ideal candidates are fluent in English and Italian, with experience in B2B customer service, and comfortable using ERP systems such as SAP.

Qualifications

• Experience with organizing and prioritizing in a fast-paced environment.
• Analytical mindset with ability to interpret metrics and act on findings.
• Ability to coordinate with other departments and 3PL partners.
• Fluency in English and Italian; German a plus.
• Experience in a B2B customer service environment preferred.
• Familiarity with ERP systems (SAP preferred).

Responsibilities

• Process distributor orders accurately and provide updates on status and delivery schedules.
• Resolve distributor and customer queries following company procedures.
• Monitor orders and collaborate cross-functionally to ensure timely fulfilment.
• Manage customer complaints and maintain high levels of customer satisfaction.
• Support commercial sales partners with quotations, product inquiries, and documentation.
• Assist Sales and Marketing teams with campaign follow-up and distributor communications.

Skills

Organizational

Time management

Analytical

Metrics

Cross-functional

English & Italian

B2B support

SAP

German

Tools

SAP ERP

Job description

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.People–We win as a team.Customer–We deliver customer-centric solutions.Continuous Learning–We learn and always aim to be better.Innovation–We innovate every day.Results–Results matter for all of us.

Job Title: Customer Care Specialist – Italian Speaking

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.

Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. As our new Customer Care Specialist, you will provide operational and commercial support to distributors and sales partners, ensuring the efficient processing of orders, timely customer communication, and accurate administration.

Location: Hybrid – Breda

What you will do:

• Process distributor orders accurately and efficiently, providing updates on order status and delivery schedules.
• Resolve distributor and customer queries in line with company procedures.
• Monitor order progress and collaborate cross-functionally to ensure timely fulfilment.
• Manage customer complaints and maintain high levels of customer satisfaction.
• Build strong relationships with internal teams, distributors, and other stakeholders.
• Support commercial sales partners with quotations, product enquiries, and documentation.
• Assist Sales and Marketing teams with campaign follow-up, promotions, and distributor communications.

Qualifications & Skills:

• Essential Organizational and time management skills.
• Analytical with proven ability to procure and interpret metrics, following up on remedial actions and improvement initiatives.
• Ability to positively interact with other departments and 3PL partners.
• Fluent in English & Italian.
• Preferred Experience in a B2B Customer Service environment.
• Knowledge of ERP systems (SAP preferred).
• Professional proficiency in German.

Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law.

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.