IT Systems & Services Intern

Catawiki; Amsterdam; On-site; EUR 16,740 - 22,320; Full time

Benefits offered by this job

€100 Catavoucher when you join

€50 Catavoucher on your birthday

Extra day off each year to pursue your passion

Job summary

Catawiki is looking for an IT Support intern in Amsterdam. In this role, you'll gain insight into team operations, assisting in technical support and device management while interacting with various stakeholders.

The internship lasts for a fixed term of 6 months, offering a chance for full-time employment. You'll enhance your communication skills and gain experience in troubleshooting and customer service in a vibrant hybrid work environment.

Qualifications

• Enrolled in a Dutch University for the duration of your internship.
• Good communication skills – verbal and written.
• Positive customer service skills with the ability to make people feel validated.
• Willingness to support where needed.
• Curious mindset and willingness to learn new things.

Responsibilities

• Serve as first point of contact for technical support.
• Execute end-to-end laptop provisioning and configuration.
• Document solutions and share knowledge with end-users.

Skills

Good communication skills – verbal and written

Positive customer service skills

Curious mindset and willingness to learn

Basic technical skills

Fluent in English

Education

Enrolled in a Dutch University

Tools

Apple laptops

Job description

About the role

At Catawiki, every day brings the extraordinary.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in‑house experts.

As an IT Support intern you will gain experience and knowledge about how an IT team operates within a business. You’ll have the opportunity to work with all kinds of stakeholders from various areas within the organisation; both technical and non-technical. You will gain knowledge on the employee lifecycle from the perspective of a support function of an organisation and how we impact overall productivity.

This role is for a fixed term of 6 months with the possibility of being hired as a full‑time employee.

What you will do / be involved in:

End‑user Support

• Serve as first point of contact for technical support, managing and resolving day‑to‑day IT issues
• Coordinate with senior team members for complex problem resolution
• Document solutions and share knowledge with end‑users

Device Management and Lifecycle:

• Execute end‑to‑end laptop provisioning and configuration
• Manage hardware logistics and inventory tracking
• Handle employee technology onboarding, including account creation and system setup
• Coordinate equipment returns and account closures during offboarding
• Maintain accurate documentation of all processes

What you’ll bring to the role:

• Enrolled in a Dutch University for the duration of your internship
• Good communication skills – verbal and written
• Positive customer service skills with the ability to make people feel validated
• Willingness to support where needed
• Curious mindset and willingness to learn new things
• Ability to ask questions when to get a better understanding
• Willingness to share information and teach people how issues were resolved
• Hands on approach to tasks
• Detail oriented in all things you do
• Basic technical skills / understanding of technical terms
• Ability to find information to help troubleshoot technical issues
• Knowledge or previous experience of using Apple laptops
• Fluent in English – Dutch & additional languages are a plus

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office‑based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office‑based.