IT Support Specialist

Centre People Appointments; Amsterdam; On-site; EUR 43,000 - 50,000; Full time

Job summary

Centre People Appointments in Amsterdam is recruiting an IT Support Specialist for a well-known Japanese company. You will support approximately 30 local users, act as the primary contact for IT issues, and coordinate with an external IT vendor to ensure timely resolution.

The ideal candidate has 3–5 years in IT help desk or desktop support, strong English, and the ability to liaise between non-technical users and external specialists.

Qualifications

• 3-5 years in IT help desk or desktop support
• Experience coordinating with external IT vendors
• Business level English required
• Japanese knowledge a plus

Responsibilities

• Act as the first point of contact for day-to-day IT support for ~30 local users
• Triage desktop issues and coordinate troubleshooting with the external IT vendor
• Keep employees updated on service requests and follow up until resolution
• Coordinate device setup, access permissions, user accounts, Microsoft 365 and MDM with the vendor
• Log and track requests, escalate issues as needed and keep records up to date
• Liaise with internal stakeholders and support IT-related projects or reporting

Skills

IT help desk

Desktop support

Vendor liaison

English fluency

Microsoft 365

MDM

Tools

MDM

Job description

A well-known Japanese company in Amsterdam is currently looking for an IT Support Specialist to support its local users.

Supporting up to approximately 30 users in the Netherlands, the role will act as the day-to-day contact for desktop IT support matters and coordinate closely with the company’s external IT vendor to ensure issues are followed through and resolved efficiently.

The ideal candidate should have previous IT help desk, desktop support or IT support coordination experience, together with strong communication skills and confidence liaising between non-technical users and external IT specialists.

(Ref: HN47644 - Please include this when making any enquiries.)

Main Responsibilities

• Act as the first point of contact for day-to-day IT support requests from up to approximately 30 local users
• Triage desktop issues and coordinate troubleshooting and resolution with the external IT vendor
• Keep employees updated on service requests and follow up until issues are resolved
• Coordinate device set-up, access permissions, user accounts, Microsoft 365 and MDM matters with the external IT vendor
• Log and track requests, escalating issues appropriately and keeping records up to date
• Liaise with internal stakeholders and support ad hoc IT-related projects or reporting as required

Ideal Candidate

• Previous experience in IT help desk, desktop support, IT support coordination or a similar role (3-5 years)
• Comfortable acting as a liaison between users and an external IT vendor
• Practical knowledge of desktop devices, Microsoft 365, user accounts and access management
• Business level of fluency in English
• Understanding Japanese or Japanese corporate culture is plus
• Excellent interpersonal and communication skills, including supporting non-technical users clearly

Conditions

• Location: Amsterdam, the Netherlands
• Working Style: Office-based; working from home is subject to consultation
• Salary: Approximately €43-50k per annum including holiday allowance; no bonus scheme
• Job Type: initially 1 year contract (potential to be renewed)
• Working Hours: 9:00-18:00 with a 1-hour lunch break, Monday to Friday; 4 days per week may be considered
• All applicants for the IT Support Specialist must have the right to work in the country without any restrictions as the Company is not able to offer visa support.
• We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.