IT Support Analyst

Justrite; Netherlands; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Remote work options

Flexible hours

Job summary

Justrite Safety Group in the Netherlands is seeking an IT Support Analyst to join our Barendrecht office and provide frontline technical support for computer systems and networking across 1,000 users. You will be the IT face, diagnosing issues, resolving tickets, and partnering with IT staff to meet service levels and goals.

You’ll report to the Director of IT Operational Excellence and have opportunities for career growth within the organisation, with potential advancement in 3–5 years as you

Qualifications

• To ensure your success, a BS or related field is strongly preferred.
• Certification in CompTIA A+/Network+/MCP is a strong plus.
• 2+ years of hands-on experience in a fast-paced environment.
• Experience supporting on-site and remote users in a Windows based environment for 100+ users.
• Proficiency with Windows 11, Windows Server 2022, O365, Exchange, AD, VPN, Wi‑Fi.

Responsibilities

• Day-to-day IT Service Desk operations, prioritizing and troubleshooting end-user tickets.
• Provide end-user support across all machines and network hardware.
• Respond to customers via deskside, phone, email or Teams chat.
• Create and maintain standard work instructions for end-user computing and networks.
• Monitor critical production processes and technologies impacting operations.

Skills

Ability to work well in a team as well

Ability to lift up to 22 Kilograms

Excellent verbal and written comms

Strong logical & analytical skills

Able to find root causes of problems

Able to learn new technical concepts

Ability to update a ticket with good a

Education

BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred

Certification in CompTIA A+, Network+ or MCP a strong plus

Tools

Windows 11

Windows 2022 Server

Microsoft Office 365

Microsoft Exchange

Active Directory

VPN

Wi‑Fi

Remote Desktop Services

Remote Control Tools

Job description

Description

About Justrite Safety Group

AtJustrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority—it's our passion.

The Contribution You’ll bring to this Role:

TheIT Support Analyst will be hybrid based out of our Barendrecht, Netherlands office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,000 users across many different sites.

In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals.

About the Team:

OurITteam is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals.

What You’ll Do at Justrite:

• Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
• Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule
• Respond to customers via deskside, phone, email or MS Teams chat
• Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings
• Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations
• Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications
• Ability to work well in a team as well as individually
• Ability to lift up to 22 Kilograms
• Occasional after-hours support will be needed

Your Skills and Expertise:

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:

BS in Computer Science, MIS, or related field strongly preferred

• BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred
• Certification in CompTIA A+, Network+ or MCP a strong plus
• 2+ years of hand-on experience in fast-paced environment
• Experience supporting on-site and remote users in a Windows based environment for over 100 users
• Experience with the following technologies: Windows 11, Windows 2022 Server, Microsoft Office 365, Microsoft Exchange, Active Directory, VPN, Wi‑Fi, Remote Desktop Services, Remote Control Tools

Additional qualifications that could help you succeed even further in this role include:

• Ability to image computers on site as well as keep all on-site hardware inventory
• Great troubleshooting skills for: Windows 11, VPN, Windows Server, Active Directory, MS Office, Exchange
• Competent in handling software licensing process
• Ability to work efficiently under a fast-paced work environment while managing multiple priorities
• Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users
• Strong logical & analytical skills
• Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software)
• Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request)
• Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures.
• Ability to learn new technical and business concepts very quickly
• Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented)

Compensation:

Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets.

Our benefits package atJustriteSafety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. Youwill receive a competitive salaryandbenefits package. We understand the importance of work-life balance, so we offer flexible hours and remote work options, giving you the freedom to manage your time effectively.These options vary depending on the specific roles and business needs. AtJustrite, our benefits package is designed to help you thrive both in and out of the workplace.

Why Choose Justrite Safety Group?

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you’ll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.

Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!