IT Service Manager: Onboarding, Design & ITSM Leader

MS Amlin; Netherlands; Remote; EUR 70,000 - 110,000; Full time

Job summary

MSIG Europe SE is seeking a T-shaped Service Manager to lead onboarding and ensure operational readiness of IT services in an international, regulated environment. You will combine expertise in Incident, Major Incident, and Problem Management with service design and cross‑process collaboration.

Lead service onboarding, design new or improved IT services, and drive ITSM improvements while acting as a backup for other process managers.

Qualifications

• 5+ years of experience in Incident, Major Incident, and Problem Management.
• Proven experience in service onboarding and service design.
• Strong knowledge of ITIL v4.
• Experience with ITSM tools (Freshservice, ServiceNow, Jira).
• Strong communication, analytical, and leadership skills.

Responsibilities

• Lead service onboarding and ensure full operational readiness.
• Design new or improved IT services (service design).
• Drive Incident, Major Incident, and Problem Management.
• Act as backup for other process managers (Change, Release, Knowledge, etc.).
• Manage vendor and stakeholder relationships.
• Continuously improve service quality and ITSM processes.

Skills

Incident Management

Major Incident

Problem Management

Service Onboarding

Service Design

ITIL v4

Freshservice

ServiceNow

Jira

Leadership

Communication

Tools

Freshservice

ServiceNow

Jira

Job description

MSIG Europe SE is seeking a T-shaped Service Manager to lead onboarding and ensure operational readiness of IT services in an international, regulated environment. You will combine expertise in Incident, Major Incident, and Problem Management with service design and cross‑process collaboration.

Lead service onboarding, design new or improved IT services, and drive ITSM improvements while acting as a backup for other process managers.