IT Service Desk Officer

DLL; Eindhoven; On-site; EUR 32,000 - 46,000; Full time

Job summary

DLL is seeking an IT Service Desk Officer in Eindhoven to provide first-line IT support, resolve issues, and improve service reliability. You will be the main point of contact for IT inquiries, supporting Windows 11 and Microsoft 365, and enforcing ITIL-aligned processes.

The role emphasizes a strong customer focus, service orientation, and the ability to work in a fast-paced open environment. Onboarding is office-based for the initial period, with flexible hours during the project term.

Qualifications

• Completed vocational (MBO) or bachelor's degree in IT or a comparable field.
• Experience supporting Microsoft Windows 11 and Microsoft 365.
• Fluent spoken and written Dutch and English.
• Strong customer focus and a service-oriented approach.
• Experience communicating with customers at a service desk, by telephone and in writing.

Responsibilities

• Serve as the first point of contact for IT enquiries through the Service Desk.
• Provide local IT support.
• Resolve and coordinate incidents and service requests.
• Analyse service desk metrics and incoming issues to identify trends, risks and opportunities for improvement.
• Identify ways to prevent recurring issues and improve system stability.
• Communicate incidents, problems and outages clearly and promptly to IT users.
• Work with other IT service teams to support timely issue resolution.

Skills

Dutch & English

Customer focus

Service desk comms

Collaboration

Adaptability

Windows 11

Microsoft 365

ITIL

Lean

Education

IT-related MBO or Bachelor's degree

Tools

Windows 11

Microsoft 365

Job description

IT Service Desk Officer

As an IT Service Desk Officer, you'll provide first-line support to users, resolve a high proportion of issues at first contact, and help improve the reliability of IT services.

What you'll do

• Serve as the first point of contact for IT enquiries through the Service Desk.
• Provide local IT support.
• Resolve and coordinate incidents and service requests.
• Analyse service desk metrics and incoming issues to identify trends, risks and opportunities for improvement.
• Identify ways to prevent recurring issues and improve system stability.
• Communicate incidents, problems and outages clearly and promptly to IT users.
• Work with other IT service teams to support timely issue resolution.

What you bring

• A completed vocational (MBO) or bachelor's degree in IT or a comparable field.
• Experience supporting Microsoft Windows 11 and Microsoft 365.
• A basic understanding of IT processes, including ITIL, Lean and related technologies.
• Fluent spoken and written Dutch and English.
• Strong customer focus and a service-oriented approach.
• Experience communicating with customers at a service desk, by telephone and in writing.
• A collaborative, flexible and proactive approach, with a focus on quality and results.
• Comfort working in a fast-paced, open environment.

Practical information

Location: Eindhoven. You must live within a maximum one-hour journey of the office.

Duration: Six-month project, with the possibility of extension.

Onboarding: Full-time office attendance during the onboarding period.

Working hours: Flexibility with working hours is expected.

Eisen

• The candidate must speak Dutch and English fluently
• The candidate must be introduced exclusively and must not have any other processes running during the proposal
• The candidate must live within a maximum of one hour's travel time from the DLL office in Eindhoven
• The candidate must have completed vocational (MBO) or bachelor's education in IT or a comparable field
• The candidate must have a strong customer focus and a service-oriented mindset
• The candidate must have a basic understanding of IT processes (ITIL), Lean, and related technologies
• The candidate must have excellent verbal and written communication skills in Dutch and English
• The candidate must have Microsoft Windows 11 and M365 support skills
• During the onboarding period, the candidate must work full-time in the office
• The candidate may start only after passing the pre-employment screening
• The candidate must have proof of identity (a passport or identity card) that is valid at intake and on the contract start date and can be presented for verification