IT Service Desk Specialist - Dutch/English, Eindhoven

DLL; Eindhoven; On-site; EUR 32,000 - 46,000; Full time

Job summary

DLL is seeking an IT Service Desk Officer in Eindhoven to provide first-line IT support, resolve issues, and improve service reliability. You will be the main point of contact for IT inquiries, supporting Windows 11 and Microsoft 365, and enforcing ITIL-aligned processes.

The role emphasizes a strong customer focus, service orientation, and the ability to work in a fast-paced open environment. Onboarding is office-based for the initial period, with flexible hours during the project term.

Qualifications

• Completed vocational (MBO) or bachelor's degree in IT or a comparable field.
• Experience supporting Microsoft Windows 11 and Microsoft 365.
• Fluent spoken and written Dutch and English.
• Strong customer focus and a service-oriented approach.
• Experience communicating with customers at a service desk, by telephone and in writing.

Responsibilities

• Serve as the first point of contact for IT enquiries through the Service Desk.
• Provide local IT support.
• Resolve and coordinate incidents and service requests.
• Analyse service desk metrics and incoming issues to identify trends, risks and opportunities for improvement.
• Identify ways to prevent recurring issues and improve system stability.
• Communicate incidents, problems and outages clearly and promptly to IT users.
• Work with other IT service teams to support timely issue resolution.

Skills

Dutch & English

Customer focus

Service desk comms

Collaboration

Adaptability

Windows 11

Microsoft 365

ITIL

Lean

Education

IT-related MBO or Bachelor's degree

Tools

Windows 11

Microsoft 365

Job description

DLL is seeking an IT Service Desk Officer in Eindhoven to provide first-line IT support, resolve issues, and improve service reliability. You will be the main point of contact for IT inquiries, supporting Windows 11 and Microsoft 365, and enforcing ITIL-aligned processes.

The role emphasizes a strong customer focus, service orientation, and the ability to work in a fast-paced open environment. Onboarding is office-based for the initial period, with flexible hours during the project term.