IT Operations Student

Topdesk-7; Delft; On-site; EUR 20,000 - 29,000; Part time

Benefits offered by this job

Ouderschapsverlof betaald

Vrijwilligerswerk tijdens werktijd

Flexibele uren

Kansen voor eigen ideeën

Job summary

TOPdesk zoekt een IT Operations student voor Delft met een prettige hands-on mentaliteit. Je bent het gezicht van IT op de Delftse hoofdkantoor en ondersteunt collega’s ter plaatse en in buitenlanden.

Je werkt op de IT-frontdesk, registreert en oplost incidenten, bereidt laptops en accounts voor en helpt met het opzetten van werkplekken en vergaderruimtes. Een leerzame, internationale werkomgeving en ruimte voor eigen ideeën wachten op jou.

Qualifications

• Ingeschreven zijn bij een universiteit of HBO voor de volledige duur van het contract.
• Interesse in IT en begrijpen hoe dingen werken.
• Proactieve en oplossingsgerichte houding; kan zelfstandig werken.
• Goede mondelinge en schriftelijke vaardigheden in Nederlands en Engels.

Responsibilities

• Bezet de IT-frontdesk in Delft tijdens de afgesproken walk-in uren.
• Registreer, analyseer en los hardware- en software-incidenten op in TOPdesk.
• Bereid laptops, accounts en toegang voor nieuwe collega's voor; verwerk exits.
• Zet werkplekken en vergaderruimtes op en beheer randapparatuur.
• Verwerk software- en licentieverzoeken en houd mailinglijsten up-to-date.
• Verwijs collega’s naar self-service en remote support.

Skills

IT-interesse

Probleemoplossend

Teamspeler

Nederlands

Engels

Education

HBO/WO student

Tools

Microsoft 365

PowerShell

Python

Windows

macOS

Job description

12-16h per weekBijbaanHbo/wo€17,78 per hourDelftDuration: 6 months, option to extendJob DescriptionDo you like solving problems, are you the person friends call when their laptop won’t start, and are you reliable and quick on your feet? Then you could be our new IT Operations Student.You become the face of IT in our Delft headquarters. You are on site during our IT front-desk hours, so colleagues know when and where to find you. From “my laptop won’t start” to “the screen in this meeting room doesn’t work”, you are first-line support for your TOPdesk colleagues, in Delft and in our offices abroad.What you will doStaff the Delft IT front desk during the set walk-in hours and help colleagues on the spotRegister, analyse and resolve hardware and software incidents in TOPdeskPrepare laptops, accounts and access for new colleagues, and handle returns for leaversSet up and look after workstations, monitors, docking stations and meeting-room presentation equipmentProcess software and licence requests and keep mailing lists up to dateKeep the IT asset inventory accuratePoint colleagues to self-service and remote support, so the front desk is not the only way to get helpWrite and update knowledge base articles when you solve something newHelp us try out and improve the AI tools and automations we use in IT support.Where you will workYou join the IT Operations team at our headquarters in Delft. The team is international and supports colleagues across all TOPdesk offices. Its main job is excellent service to colleagues, and there is plenty of room for new ideas: you get the freedom to take initiative and shape your own plans. IT Operations works closely with the other IT teams and with Facility Management, so the office runs smoothly for everyone.QualificationsYou are enrolled at a university or university of applied sciences (HBO/WO), preferably in IT or a related field, for the full duration of the contractA real interest in IT and in how things workYou use AI tools such as ChatGPT, Claude or Microsoft Copilot with curiosity and a critical eye, and you check their answers before you rely on themA proactive, solution-oriented attitude and you enjoy fixing problemsA team player who can also work independentlyGood spoken and written Dutch and EnglishNice to have: basic Windows and macOS troubleshooting, and some experience with Microsoft 365. An interest in scripting or automation (PowerShell, Python) is a plus.What we offerAn hourly wage on TOPdesk’s student scaleFlexible hours that fit around your studies. Exam week? No problem.Hands-on experience in an international, growing software companyFreedom to bring and try out your own ideasAn informal culture where you can be yourself. Diversity, inclusion and corporate social responsibility matter to us.Send us your CV and a short motivation through the application form. Tell us why you want to work at TOPdesk, and show us how you are proactive, customer-oriented and work well with others.Applicants must already have the legal right to work in the Netherlands. This role does not offer visa sponsorship.10 to GrowBesteed 10% van je tijd en een budget ter waarde van 10% van je bruto jaarsalaris aan persoonlijke ontwikkeling.Betaald ouderschapsverlof9 weken lang 100% + 17 weken lang 50% uitbetaald. Want ouderschap is hard werken.VrijwilligerswerkDoen we gewoon onder werktijd. Zeiden we al dat mensen helpen in ons DNA zit?Heb je een vraag?[phone] [e-mail] excited?Leuk dat je wilt beginnen aan jouw ultieme reis bij TOPdesk!