IT Operations & Service Management Specialist

Allego; Arnhem; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

ABP pension

Training & certifications

Year-end bonus

Job summary

Allego, based in Arnhem, is seeking an experienced IT Operations & Service Management Specialist to strengthen IT operations and service management capabilities. You will lead ITIL-based processes, coordinate major incidents, and drive continual improvement across our technology landscape.

Join a team powering Europe's leading EV charging network with hybrid work between Arnhem office and home, and opportunities for professional training and certifications.

Qualifications

• 5+ years of experience in IT Operations, IT Service Management, or Service Delivery.
• Strong experience with Incident, Problem, Change, and Release Management.
• Experience leading major incidents in complex environments.
• Hands-on experience with Jira Service Management or similar ITSM platforms.
• Strong analytical and problem-solving skills.
• Experience driving process improvements and operational maturity.
• Excellent communication and stakeholder management skills.
• Familiarity with ITIL best practices.
• Fluent English

Responsibilities

• Lead and improve ITIL-based service management processes, including Incident, Problem, Change, and Release Management.
• Coordinate major incidents and drive service restoration efforts across technical teams.
• Perform root cause analyses and implement improvements that prevent recurring issues.
• Govern production changes and releases to ensure they are properly assessed, tested, and communicated.
• Configure and optimize workflows in Jira Service Management (JSM).
• Drive operational excellence through process improvements and service performance monitoring.
• Support business continuity and disaster recovery initiatives.
• Collaborate with engineering, security, infrastructure, and business teams to improve operational effectiveness.
• Participate in an on-call rotation for critical incidents and service disruptions when required.

Skills

Incident management

Problem management

Change management

Release management

Jira Service Management

ITIL

Stakeholder management

Analytical skills

English fluency

Tools

Jira Service Management

Job description

Job Description

At Allego, we're building and operating one of Europe's leading EV charging networks. Reliability is critical for our customers, which means our IT services need to be stable, scalable, and continuously improving.

At Allego, we're building and operating one of Europe's leading EV charging networks. Reliability is critical for our customers, which means our IT services need to be stable, scalable, and continuously improving.

We're looking for an experienced IT Operations & Service Management Specialist to help strengthen our IT operations and service management capabilities. You'll play a key role in improving service reliability, leading major incident response, governing changes, and driving continual improvement across our technology landscape.

What You'll Do

• Lead and improve ITIL-based service management processes, including but not limited to Incident, Problem, Change, and Release Management
• Coordinate major incidents and drive service restoration efforts across technical teams
• Perform root cause analyses and implement improvements that prevent recurring issues
• Govern production changes and releases to ensure they are properly assessed, tested, and communicated
• Configure and optimize workflows in Jira Service Management (JSM)
• Drive operational excellence through process improvements and service performance monitoring
• Support business continuity and disaster recovery initiatives
• Collaborate with engineering, security, infrastructure, and business teams to improve operational effectiveness
• Participate in an on-call rotation for critical incidents and service disruptions when required.

Job Requirements

What we are looking for

• 5+ years of experience in IT Operations, IT Service Management, or Service Delivery
• Strong experience with Incident, Problem, Change, and Release Management
• Experience leading major incidents in complex environments
• Hands-on experience with Jira Service Management or similar ITSM platforms
• Strong analytical and problem-solving skills
• Experience driving process improvements and operational maturity
• Excellent communication and stakeholder management skills
• Familiarity with ITIL best practices
• Fluent English

Nice to have

• ITIL certification
• Experience with Business Continuity Management
• Knowledge of ISO 27001 or related governance frameworks

Our Offer

This role allows you to work within a team of specialists contributing directly to the technology powering European EV charging. You will be at the forefront of modern charging and mobility solutions.

We offer a competitive salary package with strong secondary conditions, including:

• End-of-year premium of 5,94% of your annual salary
• 4% Personal budget
• A solid pension scheme (ABP)
• Opportunities for professional training and certifications
• Hybrid working: a healthy balance between our Arnhem office and working from home

You’ll join colleagues who are motivated to make a real impact and who believe that working together is the key to driving zero-emission mobility forward.