IT Operations Engineer: Systems, Network & Security

Cainiao Group; Zuid-Holland; On-site; EUR 32,000 - 52,000; Full time

Job summary

Cainiao Group is seeking an IT Support professional in the Netherlands to assist employees with computer, printer, and network issues. You will register and manage IT assets, monitor LAN and Wi‑Fi, and help maintain servers and backup systems. Strong communication and a proactive, team‑oriented mindset are essential.

The role emphasizes applying security policies, handling user accounts, and supporting basic information security practices across the organization.

Qualifications

• 1-3 years IT technical support or maintenance experience
• Familiar with Windows systems, Office suite, and common office software
• Basic network knowledge incl. LAN, Wi‑Fi, routers, and switches
• Basic computer hardware knowledge with simple repair/replacements
• Experience using ticketing and asset management systems preferred
• Understanding of basic information security concepts (permissions, backups, antivirus)

Responsibilities

• Provide technical support for employees' computers, printers, scanners, and other equipment, incl. login, email, VPN, and network issues
• Register, issue, retrieve and maintain IT assets like computers, monitors, and mobiles
• Assist in maintaining LAN, Wi‑Fi, switches, servers, NAS, and backups; monitor network stability
• Create, modify, and disable employee accounts and manage permissions per security standards
• Help implement IT security policies, patches, antivirus, access control; assist security awareness activities

Skills

Windows OS

Office suite

LAN/Wi‑Fi networking

Hardware troubleshooting

Asset management systems

Ticketing systems

Information security basics

Communication skills

Problem solving

Team player

Education

Computing/IT degree

Job description

Cainiao Group is seeking an IT Support professional in the Netherlands to assist employees with computer, printer, and network issues. You will register and manage IT assets, monitor LAN and Wi‑Fi, and help maintain servers and backup systems. Strong communication and a proactive, team‑oriented mindset are essential.

The role emphasizes applying security policies, handling user accounts, and supporting basic information security practices across the organization.