IT Manager Unified Commerce

Hunkemöller B.V.; Netherlands; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work model

Work from abroad up to 2 weeks/yr

Job summary

Hunkemöller B.V. is seeking a Manager Unified Commerce to lead the technology behind every customer touchpoint—webshop, app, stores and loyalty platforms.

You will shape the product roadmap with business stakeholders, build a capable team, and own end-to-end delivery of the Unified Commerce program. You’ll drive the EVA platform implementation, partner with New Black, Adyen, Bloomreach and Tradebyte, and evolve the landscape to be simpler and more product-driven.

Qualifications

• Minimum 7 years leading technology teams in an agile omnichannel retail environment.
• Able to coach and empower teams to deliver value.
• Understands composable, headless, APIs and SaaS.
• Comfortable discussing architecture without being the architect.
• Thinks in products and outcomes with backlog to roadmap.
• Commercially sharp with vendors and senior stakeholders.
• Fluent English; Dutch is a plus.

Responsibilities

• Lead a team of around 20 FTE (direct + indirect) including Product Owners, Developers and Analysts.
• Coach the digital development team to adopt agentic agile practices and AI-enabled delivery.
• Drive Unified Commerce transformation and EVA implementation to replace legacy landscape.
• Shift from reactive to product-led with value-focused roadmaps.
• Ensure reliable platforms with measurable KPIs and governance.
• Manage partners and domain budget, negotiating commercial terms.

Skills

Team leadership

Agile coaching

Product mindset

Vendor management

Stakeholder management

Architecture talk

Tools

SFCC

Adyen

Bloomreach

Tradebyte

New Black EVA

Job description

As Manager Unified Commerce you are accountable for the technology behind every customer interaction: webshop, app, stores, order management, marketplaces, and loyalty and CRM. You set the direction, make the calls on priorities together with business stakeholders, and build a team that owns its products end to end. You don\’t need to be the one with all the answers. You need to create a team that doesn\’t depend on you having them. You report to the Head of IT Service Delivery and together with the domain managers for Technology Enablement, Supply Chain & Finance and Business Enablement, you are part of the Service Delivery leadership team.

What you’ll do

• Lead a team.
• You will coach and develop your team of around 20fte (direct + indirect reports). Your team includes Product Owners, Developers, Business Analysts, Application Specialists and an Agilist.
• You support your digital development team in implementing agentic agile ways of working, using AI agents to accelerate delivery while keeping clear human ownership of priorities, quality and outcomes.
• You give your team clear goals and real mandate, and you hold them accountable for outcomes, not activity.
• Land the Unified Commerce transformation. You make sure the EVA implementation delivers what the business needs, as the old landscape (Cowhills, SFCC, OIL, Clientele, Intersolve) is phased out. You make sure we end up simpler than we started.
• Move from reactive to product‑led.
• You shift the domain from ticket‑driven support to product roadmaps that follow business value.
• You bring the business to the table early. Be the partner for the business.
• You align priorities across them and the strategic Hunkemöller priorities and have trade‑off conversations.
• Run a stable, measurable operation. You make sure the right processes, monitoring and KPIs are in place so the platforms are reliable.
• You automate workflows where possible to improve operations.
• You step in on the escalations that need you, and let the team handle the rest.
• Manage partners and costs. You own the domain budget and the relationships with key partners (among others New Black, Adyen, Bloomreach, Tradebyte).
• You steer on value, KPIs and commercial terms.

Who you are

• You have a minimum of 7 years of experience leading technology teams in an agile omnichannel retail environment. Ideally that includes a platform transformation such as OMS, POS or commerce.
• You get results through people. Your team would describe you as someone who gives ownership and coaches.
• You understand how modern commerce landscapes fit together (composable, headless, APIs, SaaS).
• You\’re comfortable talking architecture without needing to be the architect.
• You think in products and business outcomes, and you know how to turn a backlog of requests into a roadmap people believe in.
• You\’re commercially sharp with vendors and credible with senior business stakeholders.
• You communicate clearly in English; Dutch is a plus.

What we offer

• 25 days of annual leave, with the option to buy or sell up to 4 additional days
• Hybrid work model, combining office and remote working
• Possibility to work from abroad for up to 2 weeks per year
• An international work environment, working with teams across different countries
• Travel allowance to support commuting costs
• Access to the Hunkemöller Academy for professional development
• 25% employee discount on all Hunkemöller products

About us

Hunkemöller has been dressing women since 1886. Today we serve more than 5 million loyalty members across ~700 stores in 11 countries, webshops in 13 markets, a native app, and a growing partner network. We\'re in the middle of our biggest commerce transformation in years: we\'re moving to one unified commerce platform (New Black EVA) for POS, order management, loyalty and our e‑commerce backend. We\'re looking for the leader who will take this domain, and the team behind it, to the next level. Hunkemöller\'s mission is to be a much loved, social and inclusive brand - powered by our people. We have over 900 stores in 15 countries and we are growing. Our plans to expand both in Europe and beyond provide exceptional opportunities for those with a passion for retail. Indeed, passion is one our six values: fun, inclusive, passionate, sexy, in‑touch and inspiring. These values drive all we do and together with our growing commitment to the well‑being of people, planet and communities, we are building a brand aligned to the demands of our global customers and those that work with us. Our USPs are many however, at the heart of what makes us special is a commitment to World‑Class service, whatever the channel and wherever the store. This commitment extends to how we work with each other and creating a World‑Class working environment. Hunkemöller is certified TOP EMPLOYER of the Netherlands (for the third time in a row) & Germany 2020, which underlines our people initiatives and achievements.