IT Manager Unified Commerce

Hunkemöller; Hilversum; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

25 days leave

Hybrid work model

Work from abroad up to 2 weeks/year

International work environment

Travel allowance

Hunkemöller Academy

25% employee discount

Job summary

Hunkemöller is seeking a Manager Unified Commerce to steward the technology behind every customer interaction—web, app, stores, OMS, marketplaces, and loyalty/CRM. You will build and lead a team of ~20, guiding product-led outcomes and prioritized roadmaps with business stakeholders.

You report to the Head of IT Service Delivery and collaborate with domain managers across Technology Enablement, Supply Chain & Finance, and Business Enablement.

Qualifications

• 7+ years of experience leading technology teams in agile omnichannel retail.
• Experience with platform transformations (OMS, POS or commerce).
• Strong ability to translate backlog into a roadmap and drive execution.

Responsibilities

• Lead a team of around 20 FTE (direct and indirect) including POs, developers, analysts and agilists.
• Drive the Unified Commerce transformation and ensure EVA delivers business value.
• Shift from reactive support to product-led roadmaps based on business value.
• Partner with eCommerce, Retail, CRM/Loyalty, Customer Service and Marketplaces.
• Maintain a stable, measurable operation with KPIs and automated workflows.
• Manage partners and budgets with key suppliers and terms.

Skills

People leadership

Agile coaching

Omnichannel retail

Product mindset

Architecture awareness

Vendor management

Executive communication

Job description

As Manager Unified Commerce you are accountable for the technology behind every customer interaction: webshop, app, stores, order management, marketplaces, and loyalty and CRM. You set the direction, make the calls on priorities together with business stakeholders, and build a team that owns its products end to end. You don't need to be the one with all the answers. You need to create a team that doesn't depend on you having them.

You report to the Head of IT Service Delivery and together with the domain managers for Technology Enablement, Supply Chain & Finance and Business Enablement, you are part of the Service Delivery leadership team.

What you'll do

• Lead a team. You will coach and develop your team of around 20fte (direct + indirect reports). Your team includes Product Owners, Developers, Business Analysts, Application Specialists and an Agilist. You support your digital development team in implementing agentic agile ways of working, using AI agents to accelerate delivery while keeping clear human ownership of priorities, quality and outcomes. You give your team clear goals and real mandate, and you hold them accountable for outcomes, not activity.
• Land the Unified Commerce transformation. You make sure the EVA implementation delivers what the business needs, as the old landscape (Cowhills, SFCC, OIL, Clientele, Intersolve) is phased out. You make sure we end up simpler than we started.
• Move from reactive to product-led. You shift the domain from ticket-driven support to product roadmaps that follow business value. You bring the business to the table early.
• Be the partner for the business. You're the counterpart for eCommerce, Retail, CRM/Loyalty, Customer Service, and Marketplaces. You align priorities across them and the strategic Hunkemöller priorities and have trade-off conversations.
• Run a stable, measurable operation. You make sure the right processes, monitoring and KPIs are in place so the platforms are reliable. You automate workflows where possible to improve operations. You step in on the escalations that need you, and let the team handle the rest.
• Manage partners and costs. You own the domain budget and the relationships with key partners (among others New Black, Adyen, Bloomreach, Tradebyte). You steer on value, KPIs and commercial terms.

Who you are

• You have a minimum of 7 years of experience leading technology teams in an agile omnichannel retail environment. Ideally that includes a platform transformation such as OMS, POS or commerce.
• You get results through people. Your team would describe you as someone who gives ownership and coaches.
• You understand how modern commerce landscapes fit together (composable, headless, APIs, SaaS). You're comfortable talking architecture without needing to be the architect.
• You think in products and business outcomes, and you know how to turn a backlog of requests into a roadmap people believe in.
• You're commercially sharp with vendors and credible with senior business stakeholders.
• You communicate clearly in English; Dutch is a plus.

What we offer

• 25 days of annual leave, with the option to buy or sell up to 4 additional days
• Hybrid work model, combining office and remote working
• Possibility towork from abroad for up to 2 weeks per year
• Aninternational work environment, working with teams across different countries
• Travel allowanceto support commuting costs
• Access to theHunkemöller Academyfor professional development
• 25% employee discounton all Hunkemöller products