IT Leader: ERP & Security, Dynamics 365 Ready

Uniphar Group

Lelystad

On-site

EUR 90,000 - 120,000

Full time

14 days+

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Job summary

Uniphar BModesto in Lelystad, Netherlands, seeks an IT Manager to lead the local IT department, drive day-to-day IT policy, stability and resilience, and collaborate with Group Technology, site leadership and the Executive Board.

The role focuses on reducing key-person dependency, documenting knowledge of critical systems (including Xelion ERP), and supporting readiness for the G-Park go-live and the Dynamics 365 Finance & Operations transition.

Qualifications

Completed HBO, WO or equivalent higher education in a relevant field, such as computer science, information technology or technical business administration.
Demonstrable relevant work experience as a manager, preferably in an IT operations management, site IT leadership or senior technical support environment.
Demonstrable hands-on experience supporting infrastructure, end-user technology and business-critical applications.
Experience supporting an ERP or comparable business-critical enterprise application.
Knowledge and experience of developing, implementing and managing modern IT platforms, procedures and working methods.
Working knowledge of Microsoft 365, identity and access management, networking, endpoint management, backup, recovery and systems monitoring.
Experience managing technology suppliers, contracts, service levels, operational risks and escalations.
Practical experience of business continuity, disaster recovery and cybersecurity controls.
Ability to create clear technical documentation, support procedures and knowledge-transfer plans.
Strong analytical and problem-solving capability, with the ability to translate business requirements into practical, supportable solutions.
Excellent command of both the Dutch and English language, verbal and written, with the ability to communicate effectively with technical and non-technical stakeholders.
A pleasant conversationalist and strong professional personality, able to advise, influence and challenge constructively.

Responsibilities

Own the effective operation and support of local technology services, systems, devices and applications.
Ensure incidents and service requests are recorded, prioritised, resolved or escalated through clear support and escalation paths.
Maintain accurate asset, configuration, licence, support and system ownership information.
Identify recurring service issues and lead practical corrective and preventative improvements.
Supervise the appropriate and secure use of ICT hardware and software by employees across the organisation.
Build, document and retain operational knowledge of critical local business systems, with particular focus on the Xelion ERP environment.
Establish and maintain system documentation, support procedures, recovery information, dependency maps and knowledge-transfer plans.
Coordinate application support with business process owners, existing subject-matter experts, Group Technology and external partners.
Ensure risks arising from single points of knowledge, unsupported components or unclear ownership are identified and actively managed.
Ensure the ERP environment is implemented, maintained and supported in line with business needs and agreed operational controls.
Implement and operate Group Technology and Information Security requirements within the Bmodesto environment.
Maintain local backup, recovery, continuity and disaster-recovery arrangements and support periodic testing.
Support the timely remediation of vulnerabilities, audit findings and technology risks.
Operate in accordance with applicable quality, data-protection, security and regulatory requirements, with specific obligations confirmed by the relevant Quality, Legal, Privacy and Information Security functions.
Manage the operational performance of third-party technology providers against agreed services, service levels, actions and escalations.
Maintain clear support responsibilities between Bmodesto, Group Technology and external suppliers.
Review supplier performance, risks, costs and service improvement opportunities, escalating material issues promptly.
Periodically reassess software and hardware supplier contracts in consultation with procurement, finance, legal and relevant business stakeholders.
Lead or support local technology changes and projects in accordance with Group governance, architecture, security and change-control requirements.
Support technology readiness, cutover, stabilisation and handover to operations for the G-Park go-live and the transition towards Dynamics 365 Finance & Operations.
Assess business requirements and recommend proportionate, supportable solutions aligned with Group standards.
Ensure new or changed services have agreed ownership, support documentation, monitoring, recovery arrangements and operational acceptance before go-live.
Monitor developments in IT and adjacent fields and advise management on relevant opportunities, risks and improvement areas.
Identify, discuss and implement improvement opportunities in consultation with the Executive Board and relevant leadership stakeholders.
Provide leadership, coaching and supervision to employees in the IT department.
Set clear priorities, responsibilities and ways of working for the IT team.
Promote a service-oriented, discreet, responsible and collaborative working culture.