IT Key User M/F

GEODIS INTERSERVICES; Netherlands; On-site; EUR 42,000 - 64,000; Full time

Job summary

GEODIS is seeking an IT Key User to ensure full IT availability and act as liaison between the warehouse and central IT. This role involves managing IT tickets, maintaining IT assets, and configuring tools such as WMS.

The candidate should have IT support experience in logistics, strong problem-solving, and fluency in Spanish and English, with proficiency in MS Office. Shift duties and weekend work may be required.

Qualifications

• Experience in IT support in a warehouse/logistics setting.
• Strong troubleshooting and problem-solving skills.
• Good communication and documentation abilities.
• Familiarity with WMS, user management, and reporting tools.
• Experience in warehouse operations and logistics change management.
• Experience in employee training.
• Advanced training in IT hardware and software.
• Fluent in Spanish and English (spoken and written).
• Proficiency with Microsoft Office Suite.

Responsibilities

• Serve as the site referent for IT work processes.
• Assist in creating operating procedures.
• Document change requests for IT tools.
• Troubleshoot first-level IT failures.
• Develop KPIs to monitor activities.
• Coordinate with IT service teams (network & infra).
• Maintain IT materials and tools.
• Support growth of customers with cross-functional teams.

Skills

IT Support

Troubleshooting

Documentation

English language

Spanish language

Office Suite (MS Office)

Education

Bachelor's degree

Tools

WMS

User Management

Reporting

Job description

Operational activities - Operational Administration

Job title

IT Key User M/F

Position requirements and constraints (working hours…)

May need to work shifts (morning, evening, night), may do stand‑by service, may need to work weekends.

Job Purpose:
To provide required maintenance and ensure full availability of IT software and hardware. Act as the main contact between the warehouse and the central IT department for all IT-related matters, including the management of IT tickets. Responsible for maintaining all IT materials in proper working condition and configuring parameters in IT tools (such as WMS, user profiles, reports, etc.).
Key Responsibilities:
Serve as the site referent for all IT work processes.
Assist in the creation of operating procedures.
Document change requests for IT tools.
Troubleshoot or diagnose first-level IT failures.
Develop KPIs to help service managers build progress plans and monitor activities.
Interface with IT service teams, both network and infrastructure.
Ensure proper maintenance of all IT materials and tools.
Compliance:
Collaborate with support functions at all levels to support the growth of existing or new customers.
Contribute to the creation of added value and innovative solutions.

Applicant's profile

Experience in IT support or a similar role, preferably in a warehouse or logistics environment.
Strong troubleshooting and problem‑solving skills.
Good communication and documentation abilities.
Familiarity with IT tools such as WMS, user management, and reporting.
Experience in warehouse operations, process documentation, and logistics change management programmes.
Experience in employee training.
Ability to manage priorities on a daily basis.
Essential Behavioural Competencies
Advanced training in IT (both hardware and software).
Effective decision‑making skills.
Ability to lead teams and facilitate meetings.
Excellent business acumen, problem‑solving, and analytical skills.
Fluent speaking and writing skills in both Spanish and English.
Proficiency with Microsoft Office Suite.

Working time (%)

100

Position place

Europe, Netherlands, Flevoland

Location

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

• Dutch (Fluent)

General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.