Freight Forwarder Import FF Sea M/F

GEODIS INTERSERVICES; Albrandswaard; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading logistics provider in Albrandswaard seeks a Freight Forwarder to manage the operational and administrative execution of import and export services. The successful candidate will ensure customer satisfaction, maintain relationships with partners, and handle all logistics documentation. Candidates should have vocational education in freight forwarding and 2-3 years of logistics experience. This role offers a full-time position with a focus on quality and efficiency.

Qualifications

• 2-3 years' experience in logistics.
• Knowledge of customs, import & export processes.
• Certificate of Good Conduct (VOG) is required.

Responsibilities

• Provide services to customers according to SLA.
• Ensure independent execution of freight forwarding activities.
• Develop and maintain relationships with accounts and agents.

Skills

Fluent in local language

Fluent in English

Effective use of IT systems

Team spirit

Self-motivated

Education

Vocational education (MBO+) in freight forwarding

Job description

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49,720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker.

Reference

2025-16004

Type of assignment

Full-time Regular

Function

Operational activities - Freight Administration

Job title

The Freight Forwarder is responsible for the operational and administrative execution of import and export services for our freight forwarding customers. The Freight Forwarder arranges shipments and sends freight cargo as efficiently as possible while taking costs, quality and lead time into account. The Freight Forwarder also has an advising role and thinks of ways to enhance freight shipments.

Responsibilities

• Providing services to customers in accordance with SLA, SOP or other contractual obligations
• Participates in the execution of operational activities
• Ensure independent execution of freight forwarding activities
• Set objectives and priorities using knowledge and ability to make profitable business decisions
• Book shipments and distribute information into files and calculate charges
• Negotiate and discuss buying rates on shipment level
• Enter all charges & profit shares
• Close file, print airway bills (AWB), pass invoices & credit notes
• Post information in the various IT systems (Next Gen, G360, Fiton, etc.) timely & correctly

Strengthen internal network with other sites. Actively working on a good relationship with external customers and suppliers.

• Follows through on customer inquiries, requests and complaints
• Develop and maintain relationships with (high potential) accounts, overseas agents, sister offices and Shipping lines
• Safeguards the integrity of GEODIS's customers and fellow team members
• Answer customer questions (around 90%) or by addressing the right persons
• Proactively seeks ways to exceed customers' expectations
• Understand the customer business environment
• Consistently treat customers and colleagues with courtesy and respect

Ensuring optimal operational progress and performance aligned with KPI's, SLA, SOP or any other contractual agreements with the customer.

• Assist with month-end closings: check received invoices and billing conform company policy
• Willing to modify decisions when changing circumstances or data dictate, based on the results on customer reporting
• Assure timely billing conform company policy
• Check intercompany invoices and administrate them in the system: if not correct make disputes
• Timely administer and react to disputes / supplier invoices

Applicant's profile

• Vocational education (MBO+) in freight forwarding
• 2 – 3 years' experience in logistics
• Effective user of IT systems used in the freight forwarding industry (operational, invoicing and company tools)
• Fluent in local language and English
• Knowledge of customer's SOP's
• Knowledge of customs, import & export processes and industry regulations
• Certificate of Good Conduct (VOG) which needs to be renewed every two years
• Exhibits team spirit that leads to collaboration and contribution
• Manages changing priorities effectively
• Self-motivated
• Consistently strives to do better, to experience new challenges and opportunities
• Works well without continual supervision
• Works easily with a variety of people