IT Infrastructure & Site Support Lead – Life Sciences

LTM; Groningen; On-site; EUR 60,000 - 85,000; Full time

Job summary

LTM in Groningen, Netherlands seeks an experienced IT Infrastructure / Site Support professional to manage onsite IT systems for R&D and Manufacturing in a Life Sciences setting. You will operate in GxP environments, ensuring validation, security and data integrity while coordinating with site stakeholders.

The role involves daily end-user support, project work, and dashboard reporting, using ServiceNow and CMDB tools to monitor and improve service delivery.

Qualifications

• 5–10 years of experience managing IT infrastructure in R&D or manufacturing/Life Sciences.
• Experience in GxP-regulated environments and data integrity.
• Strong knowledge of IT infrastructure, end-user services, networking, apps and site IT operations.
• Proficient in ServiceNow reporting, incidents, tasks and service requests.
• Experience with CMDB and ITSM processes.
• Understanding IT security, vulnerability, risk, compliance requirements.

Responsibilities

• Provide operational and project support for R&D Lab and Manufacturing IT systems.
• Ensure compliance with validation, data integrity and GxP requirements.
• Act as SPOC for site IT requirements and lead local IT projects.
• Monitor service levels, site health, and performance metrics for GTS services.
• Create dashboards and Kanban boards to track tickets and projects.
• Coordinate with stakeholders including BTL, TSO, SDL, ISRM, OTL.
• Support risk, security, vulnerability and compliance management.
• Provide end-user services across Windows, networking, databases, and collaboration tools.

Skills

IT infrastructure management

GxP environments

ServiceNow

CMDB

ITSM

Stakeholder management

Project coordination

Networking

End-user support

Documentation & dashboards

Education

Life sciences/Pharma experience

Tools

ServiceNow

CMDB

Windows networking

Job description

LTM in Groningen, Netherlands seeks an experienced IT Infrastructure / Site Support professional to manage onsite IT systems for R&D and Manufacturing in a Life Sciences setting. You will operate in GxP environments, ensuring validation, security and data integrity while coordinating with site stakeholders.

The role involves daily end-user support, project work, and dashboard reporting, using ServiceNow and CMDB tools to monitor and improve service delivery.